• Report:  #1511413

Complaint Review: USAA - San Antonio Texas

Reported By:
Scott - Laneville, Texas, United States

San Antonio, Texas, United States
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11-year USAA member here. We have checking, savings, 2 homeowners policies, 4 auto policies, 1 personal property insurance policy, 2 auto loans, and a credit card with them.

We purchased mold endorsements with our policies at the time of creation. 2-years ago, we repaired a plumbing leak behind our washer and dryer, and confirmed there was no mold damage. When replacing floors recently, we discovered mold on the baseboard extending onto the studs surrounding the area where the leak occurred.

After filing a claim with USAA and providing proof of repairs, pictures of damage, professional inspection, and testing results confirming the source, our claim was denied because it was not filed within 1-year of the original leak.

This mold policy is worthless, and we've been financially raped by these crooks for over a decade. We will be promptly closing all of our accounts. USAA won't steal another penny from us.

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1 Updates & Rebuttals


Highlands Ranch,
United States
Thank you for...

#2Consumer Comment

Sun, August 29, 2021

sharing your story here at Ripoff Report. I will be canceling my checking and savings accounts with USAA and opening accounts at a local Credit Union in my town. Many of my co-workers have Credit Union accounts and they are extremely satisfied.

Auto loans with Credit Unions almost always have lower interest rates and credit card interest rates at most Credit Unions are usually 9.9% interest, or even less. These large companies and corporations need to start understanding that all Americans can easily pull all of their money out of the BIG banks and open accounts at Locally owned and operated Credit Unions.

Good luck to you!


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