- Report: #558239
Complaint Review: uBid - Itasca Illinois
Reported By:
Angela L -
Bakersfield, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
uBid
Itasca, 60143 Illinois, United States of America
Phone:
1-866-946-8243
Web:
ubid.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
uBid All the vendors on ubid !! uBID: you think your bidding for good quality and good customer service, but you are WRONG!! Itasca, Illinois
I don't want to give my experience in detail because it's bad enough that I had to take time out to write this and criticize uBid.com, but I will sum it up:
uBid.com and all its vendors: Bad Quality in merchandise and bad customer service.
I ordered merchandise to be in for a relatives xmas present. Merchandise never came!! Money was taken out of my account!! No follow up call by uBid to explain what happened. Long time after I HAD TO CALL and hear that shipping had a problem!! I was denied to get my money back which I do NOT APPRECIATE. How can you take the money and not provide me with my merchandise!!
Never again will my family and friends and I use uBid.com you can bid on bad service!
4 Updates & Rebuttals
Angela L
Bakersfield,California,
United States of America
UBID, thankyou for keeping your word
#2Author of original report
Tue, February 23, 2010
As of today, my refund has been deposited into my account. Thank you UBID for keeping your word. According to UBID it was a postal service mix up that caused this misunderstanding and I will continue to shop on UBID in the future.
Angela L
Bakersfield,California,
United States of America
"Refund" Will I ever get it?
#3Author of original report
Mon, February 22, 2010
I have been calling UBID often, trying to find out what ever happened to my refund. I check my account on a daily basis, awaiting my refund. A refund that is never there! Why? I just dont get it. It's always a different excuse about how they processed the refund.
I constantly try to get a hold of Amanda McDonald who is in charge of my refund, but I always get voicemail. Upon returning my phone calls, i get another reassurance that my account has been refunded, BUT ITS NOT!!!!!!!!!!!!
I just want my refund, no more excuses.
Angela L
Bakersfield,California,
United States of America
Still awaiting proper action to be taken by UBID
#4Author of original report
Fri, February 12, 2010
According to UBID this is a postal issue and I was told I would get my full refund in 10 business days.
IT HAS BEEN PAST 10 business days and still NO REFUND.
I Have CONTACTED UBID customer service again to see if they will give me my refund, manager has been out for 2 days!
I have been in contact via email with Amanda and Danielle from UBID customer care, still no RESOLUTION!
Amanda
Itasca,Illinois,
United States of America
Shipping issue was through Postal Service.
#5UPDATE Employee
Mon, January 25, 2010
I have spoken with the customer, Mrs. Lopez, on Friday 1/22/10. Upon looking over both of the orders, we have found that the issue was through the postal service.
Both of the orders were sent back to the vendor as invalid address; however, she did have other orders that went to her same address with no issues. In this case it would appear that failure to research by the Postal Service caused the issue.
I have advised Mrs. Lopez that both of the orders would be refunded in full back to her credit card on file. Credits were processed on 1/22 and should be refunded back within 7-10 business days.
