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  • Report:  #687986

Complaint Review: Toys R Us - Wayne New Jersey

Reported By:
Preston - Leicester, North Carolina, United States of America
Submitted:
Updated:

Toys R Us
One Geoffrey Way Wayne, 07470 New Jersey, United States of America
Phone:
Web:
Categories:
Tell us has your experience with this business or person been good? What's this?

I originally began attempting to contact someone at Toys R Us in regard to a small issue that I have with their return policy. In that attempt I have been shown what little respect or concern Toys R Us has for its customers.

At every level, from the employees at the store I was in to the Executive Vice President and Chief Administrative Officer Deborah Derby, I have been treated as if I am just wasting everyone's time and that they wish I would just go away and leave things be. Documenting my concerns seems to be the only thing that anyone is willing to do.No one, at any level, is willing to listen to my concerns with their policy or why I have an issue with them.

I went through the channels set up by Toys R Us for customers to send their complaints and when that was not satisfactory, I pursued other avenues to get into contact with someone at the company that could address my concerns. At this point, I have given up on anyone with Toys R Us caring or doing anything about my original issue, but I am not going to give up on the issue I have with how Toys R Us treats its customers.



3 Updates & Rebuttals

anonymous

United States of America
figures...

#2Consumer Comment

Fri, January 28, 2011

let me guess...you are one of those people who don't think that the return policy that applies to all other shoppers applies to you.....


coast

USA
and...?

#3Consumer Comment

Fri, January 28, 2011

Three paragraphs of tears, zero with content.


Robert

Irvine,
California,
U.S.A.
I can see why

#4Consumer Comment

Fri, January 28, 2011

I can see why you have been treated as if you are wasting everyone's time. In this entire report not once did you even start to mention what the "small issue" was.

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