Williams pc repair, ltd.Anchorage,
#2Author of original report
Sun, December 13, 2009
To Ms Altine and the Staff of TigerDirect and all Associated companies;
While you have apologized here for everyone to see, you have failed to understand something very important and that is that the costumer has a right to the best possible service a corporation can and must provide.
While your company was directly responsible for me failing to meet a deadline because your company failed to communicate to UPS a "Delivery Intercept" on one of the two orders sent out to me and the fact that once the error was reported TigerDirect did nothing to expedite the return of funds. If you issue a Stop Order on a shipment, which UPS stated they never received such a request from you the shipper, then why must I as the customer wait until your merchandise is returned to you before you can process my refund.
Your company's policy had me wait until both orders arrived here in Alaska and wait for your RMA Tags and Return shipment labels as well as wait for that order to arrive back on your dock before you released my refund for your error.
Also to clarify your statement "You have been refunded for both orders, and actually got to keep the item," I was refunded for one order which was the first order and what that also means is that I did in fact pay for the one order and lost profit on that order as I had to honor my customer agreement with my customer and had to discount the finish project below my cost to keep my customer happy. As your company is in business to make a profit so am I.
How do you explain your customer service agent stating that 9am on a Friday morning there are no Supervisors at your call center or claiming they were sick in order to terminate the call? I used to work customer service and tech support for two different ISPs so I no already your employees can not terminate a call also the customer use profanity directed at your agent.
Bottom line Ms Altine, I'm extremely disappointed with your company and the lack of customer service I experienced during that transaction. Before I do business with your company again I will most definitely seek alternative vendors.
Tiger Direct PatMiami,
Tue, May 26, 2009
Sir, we apologize, but according to our system and the agents involved, this situation has long been resolved. You have been refunded for both orders, and actually got to keep the item. I believe that we have been more than accomodating in this situation. I do again apologize for the initial situation, and hope you will do business with us again. If you have any further questions, please contact me at P[email protected]. Thank you. Sincerely. Pat A. SYX