• Report:  #1513583

Complaint Review: 7th level communications - Springfield Missouri

Reported By:
Abby - Salt lake city , Utah, United States

7th level communications
2144 E. Republic Rd. Suite B103 Springfield, 65804 Missouri, United States
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I was first made known about this product when they were doing a promotion. I spoke with Luke, the sales rep and he got me on boarder. Within 48 hours my life was turned upside down with family health issues, I didn't know what to do. I asked for a refund and Luke said it was over his head and sent me to Beth Jolley. She was nice and cordial at first, when I explained my situation.

When I asked for a refund she immediately switch. She then threatened me with debt collectors and in the same email said it wasn't about the money. I was left confused and stress stricken. I immediately called American Express and told them the problems as well as the Better Business Bureau. She then told me that the Better Business bureau couldn't protect me. Absolutely scary. 

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2 Updates & Rebuttals


Takoma Park,
United States
I'm sorry, but what?

#2General Comment

Mon, January 10, 2022

 Imagine if you had purchased any other product- a car, or a refrigerator, or anything else that had a "no return" policy. All the hardships that suddenly came upon you which made it difficult to pay that bill would not make the slightest bit of difference to the contract you signed when you purchased that car or refrigerator.

If there is a monthly fee attached to this service of no obvious (reposessable) value, you might be able to get your credit card company to stop future payments. But the idea that "oh something came up, I can't afford this anymore" means you should get a REFUND is absurd.


Columbia City,
United States
You need to learn this lesson.

#3Consumer Comment

Mon, December 20, 2021

The BBB has absolutely zero actual power. All they can do is send an angry letter. So few people check it any more.

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