- Report: #1498254
Complaint Review: Tenda Market - New York 10010 New York
-
Author Not Confirmed
Why?
Tenda Market
17 W 21th Stree New York 10010, 10010 New York, United States
Phone:
none
Web:
https://www.tendamarkets.co/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Tenda Market Poor tracking of order and still haven't received refund New York 10010 New York
I ordered an adjustable desk from this company on 04/18/20 in order to accomodate for online studying and classes this semester, because of pandemic issues I looked at the website for a company address to make sure it was shipping from inside America. I ordered the desk and the website tells me my tracking number is a USPS number but when I clicked the "USPS number" link it took me to a different Chinese tracking app/wesite called 17 tracking.
I never saw any tracking updated for at least a month and a half, when I did see an update it was almost the end of May and the update was date 05/08/20 leaving Shenzhen. Every time I tried to email for answers I would only get placating lies instead of forward movement solutions; one time I asked about updated tracking information in eraly June, I received an email back telling me they would look into the tracking information.
Two and a half weeks later I had to email them again reminding them to give me updated tracking information, then they finally responded saying my desk was stuck in transit and to give them my address again to ship another desk. I declined to have another desk shipped to me and requested a refend because I was told in mid June that an automatic refund triggers in their system after 69 days.
They did not specify 69 days in general or 69 business days but even if it was 69 business days that date would have been 07/24/20 and I am writting this report on 07/31/20. After I declined another desk from them I finally received an email on 07/09/20 confirming they were forwarding my refund to the financial services team and allow 3-10 business days to process the refund. We are far beyond 3-10 business days and I have tried 2 more emails to resolve this but with no success. NEVER BUY FROM TENDA MARKETS
1 Updates & Rebuttals
Tracfone
Florida,United States
Tenda Market - New York 10010 New York- Response
#2UPDATE Employee ..inside information
Sat, August 08, 2020
Hi. This is April from TracFone Wireless. We are sorry for the trouble that you have encountered. We would like to further investigate your concern. For us to help you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
