Tiger direct pat
Miami,#2UPDATE Employee
Wed, February 20, 2013
We apologize for the delay. Please be advised that our records show that your rebate was approved on 2/18/13. Do not hesitate to email us at [email protected] if there is anything else we can do to assist you.
Greg S.
Beavercreek,#3Author of original report
Sat, February 09, 2013
Its been 3 weeks since the employee posted saying to allow 3 business days and nothing has been done. I wanted to provide an update to confirm my earlier report on just how bad customer service is. Never again from tigerdirect or it's parent company. Lost a customer for life who unfortunately has spent thousands of dollars with them.
Greg S.
Beavercreek,#4Author of original report
Fri, January 25, 2013
I find it funny the post says "We have contacted 4myrebate" like its a separate entity. It's the same company, in fact it's the same address for customer service. It's now been 3 business days and still no communication from 4myrebate. Not that this is a shock to me, just giving an update.
For anyone reading this, and considering buying from this company or it's subsidiaries, the rebates are a complete scam. If you want to redeem the rebate, pay the $4 and it will go through no problem. Otherwise, buy from another company and compare the prices prior to the rebates as you most likely won't get the rebate or have to spend hours fighting to get $25. The only reason they offer rebates instead of sale prices is they count on a significant percentage of them not being filled and people not fighting to get their money.
I bought a barebones computer package from tigerdirect and the price advertised said "after rebates." They don't tell you that there are 4 separate rebates for this one purchase and each one is $25 or less. So in order to get your money back, it will take 4 separate mailings, 4 separate phone calls, and 4 separate fights all amounting to hours of time lost. I should've bought from competitor, paid less up front and kept my money, time, and sanity.
The end of your post says, I hope this doesn't change your opinion about the company. Nope, it sure doesn't just reinforces how awful your company truly is!
Tiger direct pat
Miami,#5UPDATE Employee
Mon, January 21, 2013
We do apologize for the inconvenience. Please be advised that we have contacted 4myrebate and provided the necessary document for approval. Please allow 1-3 business days to get update from 4myrebate. . Once again we do apologize for the inconvenience in the matter and hope this incident will not change your opinion of our company.
Greg S.
Beavercreek,#6Author of original report
Fri, January 18, 2013
I have now contacted customer service at tigerdirect, they promised a response in 24 hours. It's 3 days later and no response. Here is how you can locate my records:
Order that is still outstanding:
Rebates that have been processed after much arguing:
1083193610782521 (paid fee for this one and went through without an issue)
1721101418523613
1920561820161718
Rebate that has been turned down and still no reply:
2612431798151283
Same receipt sent for all rebates.
Spent over 4 hours on the phone, most of it on hold, and still no resolution.
Tiger direct pat
Miami,#7UPDATE Employee
Wed, January 16, 2013
We sincerely do apologize for the inconvenience in the matter. Unfortunately your post does not have enough details to locate your records; so that we may provide you with assistance pertaining to your issue and assist you with the rebate center please contact us at [email protected] with your order details. Once again we do apologize for the inconvenience in the matter and hope this incident will not change your opinion of our company.