- Report: #1520055
Complaint Review: Synchrony Financial Bank - Stamford CT
Reported By:
Michael -
Huntsville, AL, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Synchrony Financial Bank
777 Long Ridge Road Stamford, 06902 CT, United States
Phone:
877-295-2080
Web:
https://www.mysynchrony.com/
Categories:
Business Rating:
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Synchrony Financial Bank Ebay Credit Card, Amazon Store Account Synchrony Bank cancelled my accounts for no reason. Stamford CT
We had two accounts with Synchrony Bank, one was an Ebay credit card and the other was an Amazon store account. Both were in good standing and we were paying the accounts down monthly. The Ebay account included a rewards points program and at the time they closed the account there was $75 available in points and another $75 that would become available after the specified amount of time after purchases.
With no warning, the Ebay card account was shut down and the reward points were taken away. I went ahead and paid off all that was due on the Ebay card. I called Synchrony for an explanation and spoke to someone at a call center who told me they had no access to the reason behind the account closure but that a letter would be mailed to me explaining everything.
A week later we received a letter stating that Synchrony viewed me as a high risk for nonpayment (even though I was never late and have a good credit score). That was the extent of the explanation. About a week later, we got another letter, this one on the Amazon account, stating the same thing.
What happened with the Ebay rewards was fraudulent, not to mention the fact that closing accounts like this can be damaging to my credit, which can be real financial damage to me. We were trying to buy a house in the next year and this could cost me with the interest rate we are able to secure. Synchrony Bank should not be allowed to damage innocent customers with unaccountable immunity.
A quick search on the internet will reveal that this is a pattern for Synchrony lately. I tried to talk to someone at Synchrony would could help or at least explain their reasoning but, of course, that is not possible. The people who make these decisions are well insulated from the ones they are affecting.
