Complaint Review: Swipeauctions.com - Internet

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You are now chatting with 'Alice#SA6690'

Alice#SA6690: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please?

you: B******

Alice#SA6690: Hi, I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your e-mail address and zip code?

you: *****

you: *****

you: ****@*****,com

Alice#SA6690: Ok, How may I assist you?

you: I want to cancel my6 account

Alice#SA6690: Please wait while I check your order details in our system.

Alice#SA6690: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. This link will take you to the Original SignUp Page where you will see that the price of SwipeAuction Access is mentioned in several locations. Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form?

you: i realize this is an automated response... I am not clicking on any more of your links.

you: I just want you to cancel my account

Alice#SA6690: I can certainly help you with your cancellation request, but first I would like to point out the benefits you received with the Swipe Auctions Lifetime Access.

1.    300 Bids deposited to your account immediately upon registration.
2.    Our Guarantee to replenish those bids if you do not win an Auction.
3.    Our 100% Money Back Guarantee
4.    Promotional offer of 5,000 bids for only $249.00 (5 cents a bid). 
All of this, for only a one time charge of $159.00 which was processed upon your registration. Would you like to re-consider the cancellation and check out the great items up for auction instead?

you: you already charged me 159 for signing up which is not stated, I want you to cancel my account

Alice#SA6690: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumers responsibility to read the page carefully before entering credit card information. Regardless, I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund.

Is there anything further I can assist you with today?

you: no.... cancel my account

you: I told you i am not clicking on any more links

you: and i think it's awesome that I am talking to a tin can instead of a real person

Alice#SA6690: Yes! I can assure you I'm a real person - Like most companies, our bosses like us to use some prepared answers to questions as a quality control measure. This also makes it easier to handle questions quickly. And, it makes me less likely to make a typo!

you: ok so that great... now I need you to cancel my account

Alice#SA6690: Ok, I will cancel your account but but It doesn't remove your Membership fee. Is that ok for you ?

you: and refund my 159

you: no you offer a satasfaction guarentee...

Alice#SA6690: Like most Retail Stores, we too require your original signature in order to process any refund through our Bank. As I have previously stated, the price is very clearly disclosed and we typically do not allow for refunds under these circumstances. Once again, please CLICK HERE to follow the easy steps necessary to ensure you receive your refund.

Is there anything further I may assist you with today?

you: you dont seem to be listening to me.. I AM NOT clicking on any mor eof your crummy links. you too the 159 out immediately, you can refund it the same way

you: there is also a $3.18 charge on there (I would assume because you are out of the USA) I want that refunded also

you: and after these are refunded, I want you to cancel my account so there are no more charges to my credit card

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: I have downloaded your "easy" refund form, which we both know is not "easy" and unfortunately, you are not a retail store, as I did not walk in and sign for anything, so you do not need a signature

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: are you going to just keep giving me that link over and over?

Alice#SA6690: I am sorry for all the inconvenience and I can understand your frustration. But we are not authorized to refund you. To get refund, you have to follow the money back guarantee. Please understand.

you: and your pricing is NOT clearly stated on the signup form. I will also, after I receive my FULL refund, be contacting my credit card company for deceptive practices

you: then I need you to just cancel the transaction instead of a refund.

Alice#SA6690: One moment please.

Alice#SA6690: Okay, I have cancelled your membership and your cancellation number is: 86066

you: thank you for cancelling my membership. did you also cancel the registration fee?

Alice#SA6690: No, you have to follow the money back guarantee to get a refund.

you: now you and I both know, that you care trained to give that response. and you and I both know that the internet is a wonderful thing, and we both know that other people have gotten a full refund without going through your so called "easy" refund form

Alice#SA6690: I am sorry for the trouble, you need to follow the money back guarantee to get the refund.

you: the first thing you said was "Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time" I am not having such a great time, nor am I getting my problem solved

Alice#SA6690: Is there anything further I can assist you with today?

you: yes, refund my sign up fee

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: we can do this all day... you are NOT a retail store, and therefore do NOT need a signature

Alice#SA6690: Bank requirements state that in order to ensure that the refund is received by the correct person, we must obtain a signed refund form to correctly process your refund.

Alice#SA6690: Much like refund procedures in a Retail store, we require an original physical signature in order to process your refund.

you: there you go with the retail store thing again. I called my bank, and they have no such requirement

you: you have all my info, as you have stated, so you know that the refund is going to the correct person

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: yes refund my sign up fee

you: have purchased many things using my card and if I wasnt happy with the item, a credit was done in a day or so back to my card, without signatures

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: have purchased many things using my card and if I wasnt happy with the item, a credit was done in a day or so back to my card, without signatures

you: I can do the automated responces also

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: refund or cancel the $159 along with the $3.18 charge

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: refund or cancel the $159 along with the $3.18 charge

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: refund or cancel the $159 along with the $3.18 charge

you: I will also be contacting the BBB and also the FTC for fraudulent business practices

Alice#SA6690: The bank may have added an international banking fee to your credit card statement and shown it under our Swipeauctions descriptor name. However, the charge in question has not been processed by us and is not appearing in your account at this end. In some cases there is an approximate charge of 3% tacked on by the banks as international banking fees. When the bank shows this fee on your statement, it is assumed we have charged you.  Unfortunately we have no control over your banks individual fees, and only the charges that come directly from Swipeauctions will appear under Purchase History in your account.

you: and I will also be in touch wil my lawyer

Alice#SA6690: You have been charged $159.00 for the lifetime access.

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: It has cleared my bank, and as per your satisfaction guarantee, I need it refunded to my account

Alice#SA6690: I am sorry for all the inconvenience and I can understand your frustration. But we are not authorized to refund you. To get refund, you have to follow the money back guarantee. Please understand.

you: as far as the $3.18, If this is in fact a charge from my bank I will take it up with them

you: I understand that you can take it out of my account on the spot, and do not need a signature, you can refund it the same way

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: yep, refund or cancel the $159 along with the $3.18 charge

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: I will also be posting my experience with this site on www.ripoffreport.com along with the BBB abd FTC

you: yes

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: refund or cancel the $159 along with the $3.18 charge

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: refund or cancel the $159 along with the $3.18 charge

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: refund or cancel the $159 along with the $3.18 charge

Alice#SA6690: $3.18 is transaction fee which has been charged by your bank. You need to contact your bank regarding transaction fee.

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: I will contact them about that fee. so I need you to refund the $159 charge

Alice#SA6690: You have to mail the refund form to get a refund.

you: no i do not

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: yes, refund the $159 charge to my credit card because I am not fully satisfied.

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: yes, refund the $159 charge to my credit card because I am not fully satisfied.

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: yes, refund the $159 charge to my credit card because I am not fully satisfied.

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: yes, refund the $159 charge to my credit card because I am not fully satisfied.

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: yes, refund the $159 charge to my credit card because I am not fully satisfied.

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: yes, refund the $159 charge to my credit card because I am not fully satisfied.

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: yes, refund the $159 charge to my credit card because I am not fully satisfied.

Alice#SA6690: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. 

Is there anything further I may assist you with today?

you: yes, refund the $159 charge to my credit card because I am not fully satisfied.