- Report: #1517523
Complaint Review: Straight Talk Wireless - Miami Florida
Reported By:
Sadie -
Clarksville, Tennessee, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Straight Talk Wireless
9700 NW 112 Avenue Miami, 33178 Florida, United States
Phone:
1-877-878-7908
Web:
Http://www.straighttalk.com
Categories:
Business Rating:
(1)
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Straight Talk Wireless Never received product & no help from Customer Service Miami Florida
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I ordered an Iphone SE ON 3/18/2022 that was supposed to come with 3 free months of unlimited service all for $250/$280ish after tax. I have confirmation by email that my payment went thru but after a week and with nothing saying it was shipped, I called customer service. They said they would have to create a ticket and someone would follow up within 24hrs.
Well about a week later still no word. I call back and they tell me that the ticket number I gave them was bogus. (I had confirmed with the original operator that I had heard him correctly so basically he gave me a bs ticket number). The second person said the same thing--that they would create a ticket and somebody would return my call in less than 24 business hours.
That was a week ago now and still nothing.
Meanwhile I've had to exist in this "you need a phone for everything" society for almost a month now out $280 and still no phone.
I ordered a phone three weeks ago and still have not received it and their customer service is a joke.
1 Updates & Rebuttals
Tracfone
Florida,United States
Straight Talk Wireless Never received product & no help from Customer Service Miami Florida
#2UPDATE Employee ..inside information
Sun, June 05, 2022
Hi Sadie,
This is Cristy from Straight Talk Wireless. We read your post and are reaching out to you. We would like to take this opportunity to sincerely apologize for the inconvenience you've experienced with our customer service. As one of our valued customers, we do not mean to make you feel this way. We understand that you have not received the product. Allow us to have another opportunity to straighten things out with you. Please know that we're always here to help.
To better assist you, contact us back via this chat link https://www.straighttalk.com/support/contact or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To track your order, you can go to https://www.straighttalk.com/support/track-order or text the word ORDER to 611611. Let us help you and ensure to provide you with a concrete resolution. Rest assured that we will do our best to give you an exemplary customer service experience. Thank you.
