Complaint Review: STEVE and MIDAS - Albany New York

store 7078608 associate steve at 1040 am on 11/6 .

i had an 11 am appt. upon arriving steve pulled up this vehicle in computer and noticed that i always use used groupons for oil chgs and that they were not going to except more then 2 per customer from now on and forever meaning i cant use 2 per year per say.  bacically midas would not take groupons from me as i met my limit.  i was fine with this if that was hurting corporate bottom line. i had the little punch card for a free oil change . steve then starts busting on me that when THEY find something wrong i take it somewhere else for the fix. i stated that I DO MY OWN WORK AND NOT EVERYONE IS IN-EPT AT AUTO REPAIR. i like your midas receipts and the usual gang that is there.  steve brought up that i didnt get the toyota water pump fixed there and i told him it was done UNDER WARRANTY FREE !!!  I LOVE TO PAY AND LOG MY OIL CHANGES so the various dealerships cant say i have not taken care of the vehicle. they sometimes turn their nose up that i use midas and that the workmanship is poor which is bull.  i have to sometimes bring up the magneson-moss that permits me to use aftermarket parts and services.  after this 2nd go around about me going elsewhere with my money i did raise my voice and tell him this was not the case and i am not trying to screw midas .  i also said the word a*s but forgot where it came in the converstion but i didnt call steve names. there was one older man in waiting room as info. steve shoved my punchcard back at me and told me he didnt need this and to get out of store.  other them rude and obnoxious he was still civil and did not swear .  i can fax or send orders that i can print from advanced auto and the slip from toyota that shows the water pump free replacement.  i am pretty upset . i contacted midas  1 800 621 8845 as soon as i got home. andrea created case number 4145029 but could find this store ??  i am asking for resolve of this situation and i feel i had a right to defend myself against digs about going "elsewhere" and boning midas.  i was not out of control just really ticked off.  i have NEVER HAD ISSUE WITH ANY OF YOUR ASSOCIATES IN ALL THESE YEARS. I AM TELLING ALL THE PEOPLE THAT HAS CAR WORK DONE BY ME TO NOT GO TO MIDAS FOR ANYTHING. i used to send my 3 daughters to the midas locations also but this will end Amber . Claire . and Lexie will give their business to walmart or jiffy. Again because they dont like getting ripped of at dealer you were always the go-to establishment for proof of maintainence .  my frustration will go far and wide as i am so upset. i am sitting here with a free oil change card that i cant use so in essence my oil changes were more expensive. any help and any proof you need i am more than willing to fax or mail so maybe steve will think twice about making baseless accusations .  we are all about saving a buck and i feel that it a right to go elsewhere

"even if customers cant do work"    for at least a second opinion and cost estimate.  ihope this store can be found in you data base and someone helps me out. sorry for the rambling on and on but i am still upset .