I opened a new account with Square and I charged my customer (Tenneco, a fortume 500 customer) for $4,500.00 for equipment that I shipped to them. My company has been in business for over 30 years. Square sent me an email saying that before they could transfer the money to my bank account (that they had pre-qualified by taking 1 cent out and then returning it) I would have to fill out more information.
I filled out the additional information which had strange queations like "was my customer acting wierd" and other strange questions. They also asked for a cutomer PO and my invoice, which I provided. The next day I got an email that said my account was being de-activated and they were holding my money for 90 days and this desision was final.
I then tried to call square customer service to see why they would take money from my customer and hold it for 90 days. It is impossible to reach a human at square. I had to get a authorization number to call customer service and when I got that and called all I got was a recording saying my account was deactivated.
THEY ARE REAL CROOKS TO TAKE MY MONEY AND THEN ARBITRARILY HOLD IT FOR 9O DAYS WHICH WILL BE JANUARY NEXT YEAR.