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  • Report:  #1292873

Complaint Review: SPRINT PCS - Overland Park Kansas

Reported By:
SPRINT SCREWED ME BIG TIME~ VA BEACH - Virginia Beach, Virginia, USA
Submitted:
Updated:

SPRINT PCS
6391 Sprint Parkway Overland Park, 66251-4300 Kansas, USA
Phone:
888-211-4727
Web:
WWW.SPRINT.COM
Tell us has your experience with this business or person been good? What's this?

When I signed up for Sprint in April of 2015, I was quoted a base price of $80 a month. This included an Iphone 6/ I Pad. ($50 =phone/ $30=pad).  Along with the fees for the phone and pad approximate total would be close to $150 a month.

In June, my daughter left for Mexico and her phone was put into something called a sesonal standby mode; in which I was then charged for every picture message, call etc. up to the date it was set, from the start of the billing cycle.

I had called Sprint several times to discuss, in which I was put on hold for, at times, 30 minutes.

In June, 2015, Sprint called offering me a promotion to add two LG pads to my plan at no cost for the pads and just $10 each month for the data plan for each ($20 total).

When I started receiveing the bills after I subscribed with the LG plans, the Seasonal Hold was still not rectified and the LG pads were costing me $240 each @ $10 a month Plus the 24 month contract for each @ $20 a month; totaling $40 extra plus taxes on my bill each month.

Again, I attempted to contact Sprint to ask them why they continued to bill me for the pads and why the seasonal standby was still being charged. This is when I then noticed another charge for warranty or something.

My bill had gone from a simple unlimited $50 + $30 plan to over $400. I called Sprint again and asked them to have a tape pull of every conversation from the original store purchase up through the Phone conversations for the seasonal standby and the promotional offer for the LG Pads.

I was never given or sent a copy of any tape pull, nor offered any time of rectification for the erroneous charges but $90 and some change when I eventually had enough. I switched over to Tmobile after all of the wasted phone calls and online chat sessions to try to rectify problem.

Now Sprint is hacking into my phone logs and their attorneys , two of them, are calling my family members looking for me. I have never given authorization to contact anyone in my email, phone, or personal records.

The two agencies Sprint has used are both trying to collect different amounts of funding.

T Mobile was supposed to pay off the leased Phones and the contracts but I have yet to hear the outcome.

TMobile did send a debit card for half of what is owed to Sprint, but they did not pay the complete $1400 that Sprint is trying to sue me for.

I would like to file a formal complaint with this site to let Sprint know, "you will be hearing from my attorney if you do not sto0p harrassing me and my family"

Thank you,

Sprint Screwed Me Big Time!

 



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