- Report: #1523614
Complaint Review: Springhill Suites by Marriott willow grove PA - Willow Grove Pennsylvania
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Author Confirmed
Why?
Springhill Suites by Marriott willow grove PA
6900 Commerce Drive Willow Grove, 19090 Pennsylvania, United States
Phone:
215-657-7800
Web:
https://www.marriott.com/hotels/phlwl-springhill-suites-philadelphia-willow-grove/overview
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Springhill Suites by Marriott, willow grove, PA Rabidly hostile and racist staff with even uglier customer service Willow Grove Pennsylvania
Bed Bug alert! our family woke up covered with bed bug bites and painful blisters in a few days. The front desk's response was..."F**k you!" no kidding, its the blacks against asians crew here -- very hostile and even more rude and abusive for a 3 start hotel run like a brothel. We heard moaning and creaking all night. Totally trying to sadistically destroy a perfectly peaceful christmas family vacation.
The room was over 90 degrees when we entered - yes, 90+ - the heater was broken but they refused to change the room. We felt nauseous while pleading with the thug until I decided to check out, only then he changed the room (deliberately) to the room that was infested with bed bugs. Now we just had to get our home fumigated.
