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  • Report:  #1501636

Complaint Review: Spirit Airlines -

Reported By:
TinaK - Oakland, United States
Submitted:
Updated:

Spirit Airlines
United States
Web:
http://spirit.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I'm sure this has happened to plenty of other EX- Spirit Customers, but I want to complain out loud instead of just being embarrassed and bitter by myself.

I signed up for a trial of their "$9 Fare Club" and saved a whopping $18 on the complicated ticket I then bought. Unfortunately I let Spirit.com record my credit card on their website.

The flight itself was a typical Spirit Air NIGHTMARE experience with cancelled flights etc. I had to make a claim with the travel insurance company (thank goodness I had bought that), and eventually I did get some of my money back. Needless to say, I vowed never to fly on Spirit again.

I was too distracted to notice when Spirit charged my credit card $69.95 for a full year of the "Club". THEY GAVE ME NO NOTICE WHATSOEVER that they would, or did, make this charge! That is what enrages me the most. Who does that?

BUT then a year later, another charge for $69.95 appeared, again with no notice. This time I was all over it, and cancelled, but it was too late for this year. They were quick to point out they have a "No refund, and no proration" policy.

I WAS NOT ABLE to remove the credit card from the website, so I reported fraud to the card company and got the number changed.... so HOPEFULLY this will not happen again.

Anyway, finally, I think I am completely through with Spirit. 

Beware!



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