- Report: #1248078
Complaint Review: Spirit Airlines - Nationwide
Reported By:
Defrauded Consumer -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Spirit Airlines
Nationwide, USA
Phone:
1 (801) 401-2220
Web:
http://www.spirit.com/Default.aspx
Categories:
Business Rating:
(0)
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Spirit Airlines They moved my daughters trip, recharged her for the change she did NOT make, then when she found out, charged her agains to move it back, these fees came to just under $400 Los Angels International Airport Nationwide
On August 10th, this airlines sent an email to my husband regarding a change in my daughters flight. He forwarded this to my daughter. When my daugter contacted them, they told her the flight was moved in their system and that in order to move it back they would have to charge her close to $300 to do so. Since we paid for the flight up front, we came to find out they also charged our card to move the filght in the first place.
My daugter did not change the flight, nor did we. This company took advantage of my daughter and extored additional funds. They have repeatedly told us that they would not refund or remiburse her. We booked this flight last minute to bring her out for a family event. To have this company pull such a dirty stunt in order to boost their fare is fraud.
They took advantage of an emotional situtaion and refused to correct this error. We would highly advise anyone thinking about using them, to immediately reconsider as they will get their competitors fare and then some from you one way or another.
