;
  • Report:  #1358677

Complaint Review: Spirit Airlines - Miramar Florida

Reported By:
Pass - Santa Barbara, California, USA
Submitted:
Updated:

Spirit Airlines
2800 Executive Way Miramar, 33029 Florida, USA
Phone:
1 (801) 401-2222
Web:
https://www.spirit.com/
Categories:
Tell us has your experience with this business or person been good? What's this?

I was browsing the internet and found an airplane ticket from Los Angeles to Portland with a favorable price. I booked the travel. The outbound flight went fairly smooth. I could not bring any suitcases neither small or large or there would be a $50 per bag fee. You are encouraged to join the $9 club for a reduced price on the bags. The $9 club costs $59 dollars to join...first alert to scam.

The return flight went bad. The flight from Portland to LA was scheduled at 5:38pm. At 6:29 am I received an email that the flight would be delayed from 5:38 to6:47...now what airline knows at 6:30 am that their 5:30pm flight will be delayed?? Then at 7:08 got an email that flight will be delayed from 5:38 to 7:47 all they are doing is inching the actural new departure time upward, likely trying to take the 5:38 passengers to the 8:26 flight to help fill up the airplane...they are just playing with you and dont care about you being where you need to go ontime. Then at 9:11am got an email saying flight delayed from 5:38 to 8:26...all of this is untruthful scammary.

Now I arrive at the airport in Portland at 3:30pm to see what exactly was going on ..I received no additional emails the last email was at 9:11am.

 

Now the preson at the Spirit ticket counter says that the flight at 8:26 was cancelled, there are no Spirit flights at all leaving Portland on the day of the flight. You will have to wait until tomorrow. I asked why was the flight cancelled? The ticket person says "because of weather in Los Angeles". I showed her my cell phone with the Los Angeles weather on it saying 57 degrees and cloudy. She says we cant fly becuase of weather. Now they are lying to the customers. This completes the business fraud in this transactions with their intention to deceive the customers.

 

I rebooked on Alaska airlines. The first words fromt he pilot upon take off is "its a great flying day" we just got in from San Diego and we can tell you that it will be a smooth flight to Los Angeles.

Spirit is a fraud. They lie to the customers. The all of a sudden cancel flights. The appearance is that they only want to fly when the plane is totally full.

They will take great pains to deceive the customer.

They refuse to themselves put you onto another airling.

Spirit has bad consumer and bad business practices.

 

 

 

 



Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//