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  • Report:  #1371750

Complaint Review: Spirit Airlines - Internet

Reported By:
Jo in SF - San Francisco, California, USA
Submitted:
Updated:

Spirit Airlines
Internet, USA
Phone:
801.401.2222
Web:
https://www.spirit.com/Default.aspx
Categories:
Tell us has your experience with this business or person been good? What's this?

I made a reservation on Spirit one year ago. They asked me to pay $9 to join their "Spirit Club", which gives you certain benefits. First of all, they overcharged me for the ticket. Second, I never used the ticket at all. Now, a full year later, without any notification, and having not heard from them ever again, they charged $69.95 to my credit card, apparently, for my "new" year's membership. At no time was I aware of this rule. It was not mentioned on their webpage, or I never would have joined at all. They have no live Customer Service. If you call them you are lost in voicemail Hell. There is nowhere on their website to cancel this membership. I am going to have to cancel, what is my principal credit card to get rid of this company. DO NOT JOIN SPIRITS "SPIRIT CLUB". I have never heard of a national company resorting to such unprincipled practices. I am reporting them to my State Attorney General. If a lawyer who wants to start a class action suit is out there, this would be a good one to start.



1 Updates & Rebuttals

Airlines advocate

Scottsdale,
Arizona,
USA
regarding Spirit Airlines

#2Consumer Comment

Sun, May 07, 2017

regarding Spirit Airlines call 1-877-248-6097 or  1-954-447-7920 which is there Corporate Phone Number.   Call when you call them at this Corporate Phone Number court to be understanding that the person that you're talking to has no clue what happened to you or  your situation.   When you talk to the person on the phone because find and be slow to make sure they understand exactly what you're talking about.   I am very sure that they are willing to work with you to resolve this issue.  

 When it comes to reviews a lot of people like being extremely hateful that gets you nowhere.  Call the second number 1-954-447-7920  call slow with them because find and be considerate.   I'm sure that it will get you much further. 

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