Complaint Review: Spirit Airlines - Miramar Florida

To whom it may concern, On Saturday, March 8 I contacted Spirit Customer Service to change a Flight that was previously booked. The reason for the change was due to my Mother having a physical health issue that impaired her ability to walk. The original flight was booked a week ago to Florida and my Mother’s vacation was scheduled to March 17. Due to severe pain in my Mother’s leg and back, her vacation was abruptly changed since she had required a Flight for immediate return to Chicago. You’re probably wondering why my Mother didn’t choose to go to a Hospital in Florida or be seen by a Doctor in Florida. My Mother is elderly and the type of person that doesn’t feel comfortable dealing with strange Doctors or Healthcare Providers. While speaking with your Spirit Representative, I had my Mother on conference and provided details about my Mother’s EMERGENCY situation. I expressed the need for Wheelchair assistance due to my Mother’s immobility. During the Flight/Ticket booking phase, your Spirit Rep informed me the charge was $268, I was also on the Spirit Website with a confirmed ticket price of $253. The Spirit Rep advised me the price is the price for $268 including a baggage check fee. I explained to the Rep the fee of $253 which included the baggage check fee. The Spirit Rep placed me on hold and then came back to advise there will be a “One-time courtesy” adjustment. Due to nature of my call, reason for changing flight information and after dealing with your Rep; it got me thinking. Your Airlines doesn’t seem to take into consideration EMERGENCY situations where one’s health is a factor for changing a flight. I called your Airlines for assistance but after speaking to your Rep and had I known, I would have never wasted my time calling Spirit to reschedule and just done it online without the hassle. This simply goes to show that your Airlines don’t have any consideration about a person’s extenuating circumstances and seems more Money hungry. I will never book a flight with Spirit Airlines ever again and tell all of my Friends, Family and business associates never to consider using your Airlines for their travelling purposes either. I am extremely disgusted with the way your company handled this situation. Granted your Spirit Rep started to consider my Mother’s needs after we expressed the urgency for Flight change and accommodations needed. If I would have never mentioned the price from the internet your Airlines we would have been overcharged for the flight. Seems to me that your Airlines does this to many customers when flight changes are needed but until a person like myself references the price your Airlines provide via Spirit Airlines vs. Spirit Rep things change. I shake my head at your company with disgust, I will be contacting the Rip-off Report and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that don’t know any better. Buyer beware, I think not it’s more of Buyer will be aware after I inform others. Especially after all the talk of Airline issues in the news with the bigger companies, I would have thought your Airlines would be on the up and up. Disgusted