- Report: #1274486
Complaint Review: Spirit Airline - Nationwide
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Spirit Airline
Nationwide, USA
Phone:
1-801-401-2222
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Spirit Airline Cancelled nonstop fly and offer 1+ stop over night stay at the airport lobby flight Nationwide
I am writing to inform you of my horrible experience with Spirit Airlines and to also request a full refund of my airline ticket and additional costs. On my nonstop flight back from DFW Airport to New York on December 14, 2015 at 7:45 AM, it was cancelled without any type of notification. After I arrived at my gate, I was first told that the flight will be delayed for 30 minutes. About 45 minutes later, I was informed my flight has been cancelled. The representative that was assisting me at the DFW Airport was not friendly to me. She rudely told me that I only have two options.
Option 1: Take the flight tonight from DFW Airport to Detroit at 8:46 PM and arrive in Detroit at 12:17 AM. Then I am to wait a total of 6 hours overnight in the airport and then take the flight from Detroit to New York at 6:05 AM.
Option 2: Take the same flight tomorrow morning, same time and same flight.
I chose Option 1, because I needed to get back to work as soon as possible. I want to point out that these are ridiculous options for customers to endure for their optional flights. Spirit Airlines is requesting me, as a paying customer, to stay at the airport for over 12 hours before I can get on my first flight. No compensation or any type of hotel arrangements and meal were offered for sudden flight cancellation. Then, as a paying customer, I am arriving in Detroit past mid-night and I am to wait another 6 hours until I can take a flight back to New York. Again, no overnight hotel arrangements or any type of food compensation was offered for a paying customer. I paid for a nonstop flight during the daytime, and instead I am being forced to take two different flights and stay overnight at the airport with no hotel arrangements or even food or water compensation for this major inconvenience.
Due to my medical condition, I cannot stay at the airport for over 12 hours. Therefore, I had to get a taxi and return to my friend’s house to wait for my flight. A round trip to go back and forth cost me $150.00 of cab fare and I also had to spend additional $30.00 for food and beverage. Due to the abrupt cancellation, I have missed a full day of work and this has also affected my job performance attendance, due to missing work without notice.
Due to my dreadful experience with Spirit Airlines, I will be cancelling my next flight I have previously already booked. I demand a full refund for my next flight from New York to DWF Airport on January 30, 2016 to February 3,02016. I do not wish to fly with Spirit Airlines ever again.
