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  • Report:  #1523021

Complaint Review: Solar Energy Solutions of America - Cape Coral Florida

Reported By:
William - Cape Coral, Florida, United States
Submitted:
Updated:

Solar Energy Solutions of America
921 SE 15th Ave, Cape Coral, 33990 Florida, United States
Phone:
239-399-8727
Web:
https://solarenergysolutionsofamerica.com/
Tell us has your experience with this business or person been good? What's this?

I am so sick of being ripped off by Solar companies, I thought this was me at first and just the fact that I am old school and feel that the customer should be taken care of not that the customer is always right, because we all know that to be true, however Coronado Solar is who I paid $53000.00 {no loan} to install my new solar panels, they ended up messing up my roof to the point that it had to be replaced after going back to them, well you can read the other review I made on them. Either way I got a roofer to put a metal roof on before Hurricane Ian, and he did a wonderful job even put the extra screws in each metal panel as I asked him to do. The company he hired to do the solar was the Solar Cowboy, this company did not work out will leave a review on him as well. Even the roofer agreed he was doing a very bad job so asked me to give him some time to find someone else, he found Solar Energy Solutions of America, after the work was done the very first rain {the next day} I lost connection to a whole row of solar panels, so I called Ray the roofer and he said he was very busy but give him time he would call them to come check it out, I intern felt bad to bother him feeling like it was probably a very easy repair I told him that I would call them myself, he thanked me and I called and spoke with Hayley Gilewski, she sent someone out to look at the system and told me that the problem was with my system and nothing they did I intern asked her if she could at least get the part warrantied since my system was only a few years old and all the parts have a warranty on the she was reluctant to do so but said yes she would try a week later I called her to see what was happening and she said she got the part and got it covered by Enphase, I was very happy at that point then she sent me a bill for $350.00 for the part and the labor on the part, so I called her to find out that she says it is not covered and I had to pay $250 for the part and $100 for labor after going back and forth she finally dropped the price to just labor $100.

Then the next time it rained was hurricane Ian and my roof held up through the storm perfectly, however I lost connection to another row of panels, so I figured instead of calling them and starting this process over again I figured I would call my insurance company and add it to my claim so they could get paid to come back out. My insurance company said to just get an estimate and they would cover whatever it is, so when I called Hayley she was very quick to just tell me that after I send her $350 She would set me up with an appointment to send someone out but the $350 was only to come out anything else I had to pay them upfront, Making me mad I figured let me call Enphase since it was there system they listened to me and over the network diagnosed that the problem is that the solar company did not secure the box on the roof properly so every time it rains water gets in around the unsealed box and shorts out the board, They intern told me this is a very common mistake and one very easily fixed, They agreed that I need someone else to fix this so they gave me some names of their better installers, and stated to me that they did get a RMA warranty from them for my single phase branch aggregator, It is a shame because now I am at Advance Solar & Spa and so far it is going good even though there are wait delays I at least feel good about them, I am not going through my insurance because they found that Coranado did install a lot of the system wrong. So, at this point I will be paying a lot to fix it right and I am happy with that. Because finally I am being taken care of right which is all I have asked for from the start.



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