- Report: #1525651
Complaint Review: SnapCommerce Technologies Inc. / SuperCash - San Francisco CA
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Author Confirmed
Why?
SnapCommerce Technologies Inc. / SuperCash
18 Bartol St San Francisco, 94133-4501 CA, United States
Phone:
(877) 376-2717
Web:
super.com/cash
Categories:
Business Rating:
(1)
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SnapCommerce Technologies, Inc. / SuperCash SuperCash (super.com) Stay Away from SuperCash Card San Francisco CA
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The card is completely unusable. I try to use it on Amazon - declined. Gas stations - declined. Walmart - declined. So I reached out to the support and they said I could take out the $60.19 I had deposited by taking the card to a local bank branch. I tried that when I was at a Bank of America branch. Declined.
Now everytime I try to get the support to fix this or help me get my money out via chat or email, they say they can't help and I have to call the support phone number. And I call the support phone number and each time you have to spend 30 minutes waiting just to get to talk to a human. So in a few separate occasions, I spent long long hours on the phone waiting and talking to customer service persons who need to ask a hundred questions about my identification. Then each time I try to get them to address my unusable card, they tell me to wait for the "headquarter" or the "appropriate department" to contact me so they can reactivate my account or something. So I wait and wait... Nothing. Just dead silence each time. I'm now convinced that they'll just do whatever they can get away with to keep their customers' money trapped for as long as they can.
Your money is precious. Stay away from SuperCash because you will lose access to your money and I'm not sure if you can easily get it back (if at all). I have filed compaints with CFPB, BBB and California State's Attorney General's Office.
