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  • Report:  #1219412

Complaint Review: Sleepys -

Reported By:
Nicola - Upper Darby, Pennsylvania, USA
Submitted:
Updated:

Sleepys
USA
Web:
www.sleepys.com
Categories:
Tell us has your experience with this business or person been good? What's this?

Since October 2014, Sleepy has been giving me the run around. Our mattress was sinking in the middle and I have a 10 years warranty on it. I called sleepy and they said they needed pictures of the mattress. So they sent a camera kit with a Polaroid camera, a weight string bag and a ruler. I sent the the camera back. After they received the pictures, they declined my request for a mattress exchange because the "bed frame" doesn't match the mattress. I politely asked for the e-mail address of the CEO of sleepy, Dave Acers. Instead I got the e-mail address for his secretary. I have emailed her and still haven't gotten a reply. I called again to ask for his office number and still have been getting the run around. What's the good of having warranty if you can't use it.



1 Updates & Rebuttals

Cathy Sable

Hicksville,
New York,
USA
Mattress issue

#2REBUTTAL Owner of company

Wed, April 22, 2015

Thank you for taking the time to provide us your feedback. We take your concerns seriously and would like to help. Please email us at [email protected]  and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you. We look forward to speaking with you.

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