Complaint Review: Sleepy's LLC - Nationwide

Defective Day 1

My wife and I ordered a mattress at a local Sleepy's after trying out several from several retailers. ($2300 California King, Serta iSeries). Sleepys had best offer and "satisfaction guarentee".

My wife is 5 months pregnant, I have 2 slipped discs in my back and I spent $2300 on a mattress that was defective from day 1. Sleepy's will not under any circumstance stand behind their product. Look up their lawsuits and settlements. We are out more money than we have ever spent on a mattress; money that we spent hoping to give my wife a comfortable pregnancy and me, relief from a spinal injury. It is a discrace that they are allowed to deliver a defective product and then cower behind their litigious shield. Bad people. Bad on them.

After the first day in our home after delivery it was clear that the mattress was defective. We called and 2 weeks later a 'certified mattress inspector' came out and looked at the bed. He assessed that bed had a 1" or more sag in it, took pictures of the mattress and left. The following day we were informed by Sleepy's that the sag did not qualify for a warranty, the sag had to be greater than an inch and a half. 

We requested an exchange under their in home trial policy and they we had to pay a $150 delivery fee, which we refused to pay. After several hours on the phone, my wife finally got through to a 'manager' who agrees to waive the delivery fee.

On October 29th (Over two months after original delivery - mattress purchased on 08/03/2014) the delivery team arrived ith our new mattress. The driver came into my house, removed the old mattress, dragged it into an adjacent room to move it down the stairs and stopped. He said there was a stain on the mattress - I could not see it. Under protest the driver left my house with the new mattress he was supposed to deliver claiming the warranty was void. (Mind you this was not a warranty exchange, it was an in home satisfaction guarentee and there was no stain to-boot) 

On the phone with Grace h*o ([email protected]) I agreeed to send pictures of the mattress (mistake FYI) so she could verify there were no stains, and then process a full refund. Of course Grace h*o writes back 24 hours later with the pictures marked up indicating that the buttons on the mattress were all stains....right.

Grace again offered to sell me another mattress at the cororate discount....If they actually get sales this way, god bless them. Sell me a defective product - don't stand behind the product -sell me another product to replace. They don't teach this crap in school, trust me, I know.

I have filed a complaint with the BBB and Grace indicated that is in charge of all the employees in charge of handling BBB complaints and that my complaint would not be effective. I told Grace that unless she has a full refund offer, we have nothing to talk about. The conversation escalated into a bitter exchange.

My wife is 5 months pregnant, I have 2 slipped discs in my back and I spent $2300 on a mattress that was defective from day 1. Sleepy's will not under any circumstance stand behind their product. Look up their lawsuits and settlements. We are out more money than we have ever spent on a mattress; money that we spent hoping to give my wife a comfortable pregnancy and me, relief from a spinal injury. It is a discrace that they are allowed to deliver a defective product and then cower behind their litigious shield. Bad people. Bad on them.