- Report: #1071470
Complaint Review: Showcase Honda - Phoenix Arizona
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Author Not Confirmed
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Showcase Honda
1333 E. Camelback Rd Phoenix, 85014 Arizona, USA
Phone:
602-274-3800
Web:
http://www.showcasehonda.com/index.htm
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Showcase Honda Warranty Rip Off Phoenix Arizona
Although the sign on the car said $9,999 (I should have kept it), the purchase contract was written at $10,118. I wasn't going to complain about a little over hundred dollars. I was told by the sales person that the 6-month limited Bronze MPP coverage was provided in the purchase price. The Finance Manager later confirmed the 6-month "warranty" was standard. I told the finance rep that I would like the regular maintenance services covered as well. I was provided with the Bronze MPP brochure with "6 months, 6,000 miles powertrain" written on it, and give a copy of the Platinum Care Elite brochure, which I assumed was what the $1,430 charge in the service contract was for. Because it was late, and the finance rep was well versed in being engaging so I wouldn't pay close attention to ever document signed, I did not scrutinize the MPP contract I signed.
When I finally reviewed the paperwork, I was mortified that the only service contract was 6 months of Bronze coverage written at a staggering $1,430. I contacted the Showcase Honda finance department and let them know there must be a mistake. Common sense dictates that a 6-month limited warranty costing almost 15% of the car's purchase price is too outrageous to be correct. I was emailed the soft copy of everything, and indeed, the only service contract was for the Bronze MPP. I emailed back, and asked that the obvious error it be looked into. I did not receive a reply, so I showed up and met with the Finance Manager. He said he would have the deal pulled from off-site storage and that if there was an error, he would make it right.
I had to persist, then finally got a "upgraded" MPP warrant coverage policy that ended in 3 months. The finance admin agreed the price seem awful steep, and that she was sorry for the mishap. Given it was clear that Showcase Honda was not going to do anything, I canceled the policy to cut my losses and at least get a refund of $528. They only put a half-tank of gas in the car, which struck me as cheap, especially given the additional $119 tacked on to the $9,999 quoted price. And the passenger side windshield wiper was not the proper part as it is half the length of the other and does not adequately remove rain -- how f-tard is that? These annoyances are trivial in light of a $1,430 overcharge that is nearly 15% of the purchase price.
3 Updates & Rebuttals
Auto dealer fraud Investigator
Scottsdale,Arizona,
How to find out if your victim of fraud when you bought your car
#2Consumer Comment
Wed, July 31, 2013
Okay now it's time to get some truth out about the auto industry. I would like to ask the person that posted this ripoff report the following questions. The contract that you signed when you bought the car, does it reveal the name of the lender on it that you make your payments to?
If the contract that you signed that reveals the interest rate printed on it DOES NOT HAVE THE NAME OF THE LENDER PRINTED ON IT, You might have a bucket load of more inquiries on your credit report let me explain. When you going to buy a car in the finance manager has you sign the contract that reveals the Interest rate printed right on it and reveals the total amount financed but does not reveal the name of the lender this is what happens to that document behind your back.
If there's no company name as far as a lender printed on the contract the dealership can send the deal, the deal structure to as many lenders as they wish behind your back without your permission. So if you sign a contract and you agree to 15% interest rate And the dealership submitted to a whole bunch of lenders and one lender offers the dealer 8% financing for you, There now is a 7% point spread On the interest rate. You contracted at 15% at the dealership got you approved at 7% the difference is sent to the dealer from the bank CALLED A POINT SPREAD. In other words BACKEND GROSS PROFIT.
On the other hand if you sign a contract and it reveals the name of the lender that you're going to be making your payments to the dealership cannot send your deal data to as many lenders as they wish. That contract can only be sent to one lender.
You said you bought many Cars from this dealership before. I tell customers all the time never buy a car from a salesman that you like or trust. You put yourself in what I call the unsafe comfort zone. If a salesman knows that you bought cars from him before and he knows that you're not going anywhere else to buy a car, The salesman and the sales manager can look up your previous deals and see what kind of profit they meet off of you the last time.
Now I know that you have no intentions of buying a car from anybody else they could decide to stick it in a little deeper on this Car deal. I'm sure you know what I mean when I say STICK IT IN a little DEEPER on the very next deal. You NEVER EVER buy a car from a person you LIKE. You are asking to get screwed really hard.
Why don't you ask your lender for a copy of the information that the dealership submitted to the lender to get you your loan. Many times finance managers will send a fraudulent information to a lender to get you a loan approved and they do this behind your back. I know the lady right here in the valley to bought a car from a local Chevrolet dealership and she only need $1200 a month. She had a copy of the credit application she filled out to prove what she told the dealerships finance manager as far as her true income
The finance manager because she had such great credit told the lender Huntington national Bank that she made $5000 a month income. I told her to get a copy of the information that the finance manager submitted to the lender to get her loan approved and match that up with the credit application she had in her possession that she filled out. Between myself the car buyer and the fraud investigator at Huntington national Bank. We come to the conclusion with proof that the finance manager at a local Chevrolet dealership lie to the bank by sending fraudulent information over the wire to Huntington national Bank which is fraud.
Ever wonder why a dealership will never give you a copy of the credit application that you filled out ? Because fraudulent finance managers do not want you to have proof of what you told the dealership and compare it to the notes that the bank has in their file as to what the finance manager sent to them if they do not match you are a victim of fraud !!!
I encourage everybody that has a car finance to get a copy of what your lender has on file that they received from the finance manager of the dealership you bought your car from. You might be a victim of predatory lending and fraudulent behavior of the finance managers actions.
If the contract that you signed to buy the car does not reveal the name of the lender you left money on the table when you bought your car in other words you screwed yourself. PEEP THE BELOW URL....
http://www.ripoffreport.com/reports/search/showcase%20honda
Report Attachments
Pumpkin
Phoenix,Arizona,
You Are Right
#3Author of original report
Wed, July 31, 2013
Yes, I was very tired, and that was exploited. I had also purchased two cars previously from Showcase Honda and had not been ripped off by Finance, so there was some inherent trust. My exhaustion and trust cost me a few grand because Showcase Honda Finance was staffed by a d-bag. I'll be delivering some K-Y Jelly to my Finance rep so he can use it the next time he f***s someone in the wallet.
Jim
Florida,Right...Blame Them!
#4Consumer Comment
Wed, July 31, 2013
You said it all! YOU admitted YOU failed to read what YOU were signing! Where in the hell do you people come from? Different planet? A problem in the water supply? Too much or too little sun? It is a matter of simple COMMON SENSE to read what you are obligating yourself too BEFORE obligating yourself to it! How hard is that to understand? You can make up whatever excuse you want...the bottom line is YOU enabled this by YOU not reading what you were signing.
