Complaint Review: Showcase Honda z - Phoenix Arizona

I read your complaint as to your experience with regard to asking that your keys to your trade be returned. I can only offer this to you; I sold vehicles for 12 years as a young man and had to help a customer of mine out over the telephone to get her keys back while she was at another dealership. She made the mistake of taking a vehicle home overnight on what is know as the "Puppy Dog Close" (overnight demo, no obligation to purchase, no sales agreement drafted or signed). I had talked with her just a day or so before and knew what she was looking for but didn't have it that day. The exact vehicle she want came in on the truck the very next day. But she had gone over to another dealer and they grabed her trade and sent her home in a vehicle, that was not even a consideration as far as I knew. When I called her the next day and told her that the exact vehicle she was looking for had just come in she told me of the "Puppy Dog" demo and that she was going to return the vehicle, then come down to buy the new vehicle I had just received in stock. It was getting late and I was concerned that something might be wrong because she had always been timely with appointments. I called her home and her daughter said she had left earlier to return the "Puppy Dog" and then come to see me. I then called the dealer she had gone to and asked to have her paged. When she answered the phone she was very upset and told me they would not give the keys to her trade back, (told her they couldn't find or lost them). This is what I told her... Sandy go to the center of the showroom and scream as load as you can, "I don't want to buy your vehicle, I want to go now and I need the keys to my car back!" And she did! In seconds she was given her keys back, the GM cam running out of his office to see what was going on (surprising he was there at that hour), appoligized to her and told her he would deal with the problem. A few minutes later she arrived to see me, two hours or so later she drove home the vehicle she really wanted to buy from the begining. Hope this story helps someone in the future.

Here is an untried suggestion: I have had a similar experience at another car dealer with them holding your key and trying to keep you in the dealership for as long as possible. Try bringing two sets of your keys with you and when they ask to see your car and need the key, hand them only one key, preferably the valet key (only unlocks the main door and starts the car, with no trunk access). Always stay calm and focused, the tactic is to get you frustrated and tired. This aides their sales tactic to get you into a car. When you feel you are done dealing with them, find some way to get them to look up something for you, ex. check out the price of another car for you. When they leave you alone and out of your way, walk straight out the front exit and to your car. I'm not sure on the legalities, but I see no reason they should be able to hold your keys hostage. I would imagine you can call back later and have your key ready for you at the receptionist desk. I would advise letting the sales person know why you felt uncomfortable and your reason for leaving. This may help the next person from experiencing the same stressful situation. As for the rest of your experience, chalk one down to learning. There are many things that the dealer won't tell you, as they are in the business to sell cars, not advice. Most of the big dealers are pressured to sell nearly 400 cars per month. I would suggest finding out your local laws and finding a friend who had worked for a dealer that can give you insight on how they operate.

Go to the following web site and you can find info that the dealer will not tell you. Most car dealers only want you to PAY them to fix your problems. They don't really want to help you for free. If your car has had any re-calls you can get the needed info at the below web site. www.alldata.com/recalls/ I hope this info will help you.

Go to the following web site and you can find info that the dealer will not tell you. Most car dealers only want you to PAY them to fix your problems. They don't really want to help you for free. If your car has had any re-calls you can get the needed info at the below web site. www.alldata.com/recalls/ I hope this info will help you.

Go to the following web site and you can find info that the dealer will not tell you. Most car dealers only want you to PAY them to fix your problems. They don't really want to help you for free. If your car has had any re-calls you can get the needed info at the below web site. www.alldata.com/recalls/ I hope this info will help you.

Go to the following web site and you can find info that the dealer will not tell you. Most car dealers only want you to PAY them to fix your problems. They don't really want to help you for free. If your car has had any re-calls you can get the needed info at the below web site. www.alldata.com/recalls/ I hope this info will help you.