- Report: #539253
Complaint Review: Showcase Honda - Phoenix Arizona
Reported By:
chris -
Phoenix, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Showcase Honda
1500 East Camelback Road Phoenix, 85014 Arizona, United States of America
Phone:
(602) 274-3800
Web:
www.showcasehonda.com
Categories:
Business Rating:
(0)
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Showcase Honda , AZ Ripped off in purchase of 2004 Honda Odyssey w 92K miles Phoenix, Arizona
In mid December 2009 I bought a used Honda Odyssey from Showcase Honda. In the course of purchasing the car I was told that a) All used cars came with a 90 day- 3,000 mile warranty, and b) the van would undergo a complete inspection and that the car was or would be in good shape with all current maintenance completed by the time I picked up the car four days later. In fact, the transmission was leaking fluid when I picked it up and was ready to fail while being driven.
I had the car back to the dealer after less than 200 miles of driving and the service department confirmed the transmission needed to be replaced.
The Used Car Manager, Cassidy, had the audacity to tell me that the transmission would likely last 90 days or 3,000 miles and that I should just get the car fixed on my own. He admitted he would not let his wife drive a car in that condition but the transmission met the terms of the warranty from Showcase Honda. If I wanted to fix the car it would cost a few thousand dollars.
Outraged, I refused and demanded they either replace the transmission at their cost, trade me into a different Odyssey or give me my money back as promised in their 90 day 3,000 mile warranty. He declined to do any of those things. He said I had actually bought the car as is and it was not his problem. I then reminded him of their dealership used car warranty proudly posted on a large poster in their lobby: 90 day, 3,000 mile guarantee.
Well, then he offered to split the cost of replacing the transmission with me. NO WAY I responded.
It took threats of legal action and 2 hours of arguing to finally get Showcase Honda management to meet their obligations under their own warranty terms.
The really shocking part? Two days after shoving the dangerous and failing van back down their throats Showcase has listed it as For Sale once again.
http://www.showcasehonda.com/used-inventory/2004-Honda-Odyssey/4ee32b5f0a0a006401c0ae7676b7b9c3.htm?useHistory=true
BUYER BE WARE! This Dealership lacks the qualities one would expect to find in an honest or fair business.
