- Report: #1524070
Complaint Review: Select Home Warranty - Mahwah New Jersey
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Author Confirmed
Why?
Select Home Warranty
1 International Blvd, Suite #400 Mahwah, 07495 New Jersey, United States
Phone:
18555948866
Web:
Selecthw.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Select Home Warranty SHW selecthw.com Took our $$ for a home warranty, did not respond to claim, no services provided. Mahwah New Jersey
-0- Rating as far as I am concerned.
Signed with this fraudulent company SHW in May of 2022. No claims until recently when my oven went out in my range.
Called and filed a claim - was given a claim number and told that we would be contacted by a service rep for a visit. I did not receive that call - and that started the telephone tag.
**First they said we would be contacted - that didn't happen
**Then they said they couldn't find a technician and were backed up.
**And then they informed me that I could find our own technician and contact their office for authorization - and then submit the completed invoice to them.
11 days of going back and forth by phone - about 15 phone calls, and at least that many emails with this company.
I finally made one last phone call to someone who I hoped might help me. That did not happen, so I made it clear that I was canceling this contract as per their guidelines and expected a refund of the unused portion.
The operator tried to convince me that she could not help me and I had to be transferred to someone else. - after all this time I refused to be transferred. I told her I was going to hang up and she could contact whomever she needed to - to cancel this policy.
I informed her that I would be leaving a Yelp review, and if I didn't get my refund within a week, I would be contacting the Better Business Bureau.
After reading many reviews regarding this company, I now know I am not the only one having trouble dealing with them.
I will contact the BBB if I have to - but previous customers say there was no satisfaction.
I am not done with them.......\
DO NOT DO BUSINESS WITH THIS COMPANY - THEY WILL TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN.
Nita Regester
