;
  • Report:  #1524070

Complaint Review: Select Home Warranty - Mahwah New Jersey

Reported By:
Nita - Fredericksburg, United States
Submitted:
Updated:

Select Home Warranty
1 International Blvd, Suite #400 Mahwah, 07495 New Jersey, United States
Phone:
18555948866
Web:
Selecthw.com
Tell us has your experience with this business or person been good? What's this?

-0- Rating as far as I am concerned.

Signed with this fraudulent company SHW in May of 2022. No claims until recently when my oven went out in my range.

Called and filed a claim - was given a claim number and told that we would be contacted by a service rep for a visit. I did not receive that call - and that started the telephone tag.

**First they said we would be contacted - that didn't happen

**Then they said they couldn't find a technician and were backed up.

**And then they informed me that I could find our own technician and contact their office for authorization - and then submit the completed invoice to them.

11 days of going back and forth by phone - about 15 phone calls, and at least that many emails with this company.

I finally made one last phone call to someone who I hoped might help me. That did not happen, so I made it clear that I was canceling this contract as per their guidelines and expected a refund of the unused portion.

The operator tried to convince me that she could not help me and I had to be transferred to someone else. - after all this time I refused to be transferred. I told her I was going to hang up and she could contact whomever she needed to - to cancel this policy.

I informed her that I would be leaving a Yelp review, and if I didn't get my refund within a week, I would be contacting the Better Business Bureau.

After reading many reviews regarding this company, I now know I am not the only one having trouble dealing with them.

I will contact the BBB if I have to - but previous customers say there was no satisfaction.

I am  not done with them.......\

DO NOT DO BUSINESS WITH THIS COMPANY - THEY WILL TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN.

Nita Regester



Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//