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  • Report:  #1509217

Complaint Review: SELECT HOME WARRANTY - Mahwah New Jersey

Reported By:
Connie - Miami, Florida, United States
Submitted:
Updated:

SELECT HOME WARRANTY
One International Blvd. Suite 400 Mahwah, 07495 New Jersey, United States
Phone:
1-855-267-3532
Web:
https://www.selecthomewarranty.com
Categories:
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Horrible businesss model and like Total Home they will soon be out of business once consumers realize and recognize you can fix your problem for the same amount they will take from you using a Vendor from other Neighborhood Home Advisor app. Here is where I was defrauded, schemed and scammed today. I purchased a three year ( I know, never do that people) home warranty with a $45 service fee in 2018. It is set to expire in April of 2022. Can someone please explain to me how the first and second time I EVER called them they found creative ways to deny an otherwise covered loss. BUYER BEWARE OF THE FOLLOWING:

1. They will send someone out to collect the service call fee. The first time the Tech charged me $45. Today the tech charge me $100. I was armed with my handy dandy contract and showed him that my fee is only $45. He then whipped out his work order that said collect $100. We called Select Home Warranty and they of course have the worst possible 38 minute hold times (even pre pandemic) and the worst service and thick accents so you can not under ANYTHING the reps are really saying. They will transfer you no less than three times to make you hang up or get annoyed. Even the AC tech called on his cell as he sat in my home for two hours without touching the unit citing he has to clear up the fee first. WHAT???!?!!?!!! Nice guy and he deserves a trophy for losing 3 hours and making $0 becuase I am calling the police to get a report and start my paper trail. Exhibit A B C D your honor. Yes, I am done and done and done with Select Shennanigans.



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2. Despite the contract semi-clearly showing inlusions and exclusions, they will make the vendor tell you something is not covered. Today my AC call was for a part that they said is covered. Nope, the scam artists at Select Home Warranty denied the repair.

3. Despite having both a contract and my payment which in my State is Offer and Acceptance, they denied the second claim and the part was on my contract as included.

4. I am seeking to retain ANY Attorney that is ready willing and able to take my complaints and the 34 people I referred to Select Home Warranty as I am a semi popular real estate personality and I suggested these scam artist without knowing the full gammot of their scheme to take $1100 of my money and refuse to cover covered losses per the contract. 



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