• Report:  #1478439

Complaint Review: Sears -

Reported By:
Jennifer - Dunlap, TN, United States
Thu, May 09, 2019

United States
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I paid money for appliance warranty when I bought it. Appliance (washing machine) broke after 1 year. Call service and they come out and tear washer apart, say it will take 2 weeks to order parts so I should just get a replacement because it will be faster.

Replacement ordered a few days later on 4/22/2019.  It is now May and after calling they say they cannot deliver a replacement until JUNE 5.  I asked for another kind of washer they say they cannot deliver anything to me until June 5 and they cant do anything. On their online site ALL the washers say 3+ day delivery which is very misleading.

 They offer $50 apology check that will be sent in 12 weeks. Meanwhile I’m spending that much at the laundromat every week and I still have almost a month to go!  They won’t refund any money to me for the warranty I paid for. 

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