- Report: #1508120
Complaint Review: Sears Parts Direct -
Reported By:
Wisconsumer -
Kenosha, Eidvondin, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sears Parts Direct
United States
Phone:
8003667278
Web:
searspartsdirect.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sears Parts Direct Sears Direct told me the item I needed was in stock, went through the motions of placing the order, took my payment, then a week olater put it on back order, kept the money and asked if I wanted to order it again.
A local apapliance repair shop was unable to secure the part needed for repair but checked Sears Direct for availability and was told it was in stock but I would have to order it. I called and placed the order.
They confirmed that the part was in stock, took my payment and verified my address for deilvery. They confirmed the order by email, giving an estimated delivery date.
A week later, they said the order was delayed, and asked if I wanted to reorder. They still kept the payment. Obviously, they lied about having the part in stock.
