• Report:  #1514159

Complaint Review: Sears Home Services - Pensacola Florida

Reported By:
Grannilo - Pensacola, Florida, United States
Fri, December 03, 2021

Sears Home Services
Pensacola, Florida, United States
https://www.searshomeservices.com/ https://www.aefactoryservice.com/
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Sears Home Services dba A&E Factory Repair: Waited over a month for warranted repair for my lawn tractor. Despite numerous emails to remind me, and a narrowing of the expected time frame, no one showed. Phoned today to complain, and after entering my info got a voice messsage confirming an appointment on Jan 6, 2022,  over a month away. I was not notified of the change. And I don't feel it reasonable to have to wait over 2 months for a warranty service that I paid for on a mower in regular use.

I feel that there is fraud involved when a company sells a service that they don't have the personnel t o provide. I now understand why there are no more Sears stores in our area. My husband and I have had Sears warranted mowers at this address for nearly 20 years and my in-laws for 40 years before that. We've always trusted Sears. I'm nearly 80 and remember my parents relying on Sears throughout my childhood. It's so sad to see the name of Sears (& Roebuck) going down the toilet.

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