Searscares
Round Rock,#2UPDATE Employee
Tue, September 18, 2012
Good afternoon John,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Mike and I am a member of the Sears Social Media Support team. I am very sorry to see that you went without your refrigerator for so long. We
realize how important it is to have a working refrigerator in your home, as it stores your food, drinks and medicines.
We do our best to make every service interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience and see what can be done to make things right. At your convenience, please send us an e-mail containing your preferred contact information, including the phone number that your refrigerator was purchased under, to [email protected]. Also, please include your screen name,
(John), for reference to your issue.
Thank you for your time and we look forward to speaking with you.
Thank you,
Mike D.
Sears Social Media Support