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  • Report:  #1502489

Complaint Review: Sears Appliance Repair - Hoffman Estates Illinois

Reported By:
Mae - romeoville, Illinois, United States
Submitted:
Wed, December 02, 2020
Updated:

Sears Appliance Repair
Hoffman Estates, Illinois, United States
Web:
N/A
Categories:
appliance repair, Appliance Service Repair
Tell us has your experience with this business or person been good? What's this?

Broken appliances, charged for parts that did not fix the issue. Second appliance warrantied and no call/show from repair. 7/2020 leaking dishwasher. Parts that were ordered did not fix the problem and was charged $206. After 6th repairman came out, it was finally fixed. They will not refund my $206, rather $77 and they need to come remove those parts, however, do not have the old parts to put back in. Bought warranty for $49.99/month. Called 2 weeks ago for broken oven. Company was supposed to come that Friday, I called Thursday to confirm and the guy told me he would be out on Saturday.

No show/no call. Texted him on Monday and her responded that he would call to confirm appt time. Nothing. Went Thanksgiving with no oven. Called company and was on phone for 2 hours, transferred to 6 different people. They were to find another company to fix oven. Today received email that they cannot find a company and that I should find a company and then ago through this whole process of getting reimbursed by Sears. I kept my end of the deal by paying monthly, and they have not helped. Its been a total inconvenience to me. I'm out $598 at this point. They do not stand by their promise and are not willing to work with customers.

I would have never bought the warranty if I knew that this was such poor service. And now they want me to find a company to repair my stove because they cannot. I have bought all my appliances from Sears. I've lived in my home for 20+ years and have had to buy 4 of each appliance so far except for fridge. Not sure if Sears still sells appliances, but I will never have anything to do with that company ever again. I cancelled my Warranty and had to call back again for my $75 refund for the oven deductible because noone ever came out. Turns out that the girl who cancelled never hit the cancelled button, so I would have been charged $49.99 a month still, even thought my account showed that I pain another $192. Had to wait on the phone once again and be transferred to yet another department to get my $75 refund.



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