• Report:  #1502489

Complaint Review: Sears Appliance Repair - Hoffman Estates Illinois

Reported By:
Mae - romeoville, Illinois, United States
Wed, December 02, 2020

Sears Appliance Repair
Hoffman Estates, Illinois, United States
appliance repair, Appliance Service Repair
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Broken appliances, charged for parts that did not fix the issue. Second appliance warrantied and no call/show from repair. 7/2020 leaking dishwasher. Parts that were ordered did not fix the problem and was charged $206. After 6th repairman came out, it was finally fixed. They will not refund my $206, rather $77 and they need to come remove those parts, however, do not have the old parts to put back in. Bought warranty for $49.99/month. Called 2 weeks ago for broken oven. Company was supposed to come that Friday, I called Thursday to confirm and the guy told me he would be out on Saturday.

No show/no call. Texted him on Monday and her responded that he would call to confirm appt time. Nothing. Went Thanksgiving with no oven. Called company and was on phone for 2 hours, transferred to 6 different people. They were to find another company to fix oven. Today received email that they cannot find a company and that I should find a company and then ago through this whole process of getting reimbursed by Sears. I kept my end of the deal by paying monthly, and they have not helped. Its been a total inconvenience to me. I'm out $598 at this point. They do not stand by their promise and are not willing to work with customers.

I would have never bought the warranty if I knew that this was such poor service. And now they want me to find a company to repair my stove because they cannot. I have bought all my appliances from Sears. I've lived in my home for 20+ years and have had to buy 4 of each appliance so far except for fridge. Not sure if Sears still sells appliances, but I will never have anything to do with that company ever again. I cancelled my Warranty and had to call back again for my $75 refund for the oven deductible because noone ever came out. Turns out that the girl who cancelled never hit the cancelled button, so I would have been charged $49.99 a month still, even thought my account showed that I pain another $192. Had to wait on the phone once again and be transferred to yet another department to get my $75 refund.

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