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  • Report:  #1512804

Complaint Review: Samsung - Ridgefield Park New Jersey

Reported By:
Nicole - Indiana, United States
Submitted:
Updated:

Samsung
105 Challenger Road Ridgefield Park, 07660 New Jersey, United States
Web:
Samsung.com
Categories:
Tell us has your experience with this business or person been good? What's this?

We were getting sick but had no idea why. A few weeks ago I opened the frezzer and I had melted ice cream everywhere. The other items were no longer frozen. I looked at temps on fridge and they were all ready accurate temperature.  I bought 2 thermometers and put one in top and in freezer section. My freezer was actually 20 F and my fridge was 48.  Temps continue to climb.

For almost 2 weeks I've tried to get Samsung out for a repair. I can't use the refrigerator and I don't have a back up. We lost all of our food. Samsung said it's no longer under warranty. But that isn't true. Parts are still under warranty. They can't say it's no longer under warranty if they haven't sent a tech out to look at it to even see if the defected part is under warranty. Their refrigerators have faulty ice makers that are still under warranty. This seems to be the cause of most issues. It could very well be the issue but I won't know that if they don't send someone. Only certifed Samsung tech is allowed to work on it because it will void the warranty. Samsung says they don't have a tech in my area.

There's a Facebook group with 84,000+ members who have issues with Samsung refrigerators. This is a defect that Samsung pretends to know nothing about. When I bought this I expected it to last more than a year and 4 months. This is an implied warranty. Horrible company. I will never buy another Samsung product. If you can even find a refrigerator in your area the prices have almost doubled since the time I bought mine in June 2020. I have no idea what I'm going to do now. I can't go out and buy another one at this time. 



2 Updates & Rebuttals

CARTER

Columbia City,
Indiana,
United States
If you are outside the Warranty Period.

#2Consumer Comment

Wed, October 20, 2021

If you are outside the actual warranty you are out of luck. I would double chevk with Samsung as some times there are compressor warranties outsid eth normal 1 year warranty. 


Karl

Highlands Ranch,
Colorado,
United States
Feel free to...

#3Consumer Comment

Fri, October 15, 2021

mail a copy of your Ripoff Report to your Attorney General immediately. Send a hard-copy and email a copy too.

*****You can also write a poem about the CEO of Samsung and post it here at Ripoff Report, just like the one at Ripoff Report #269840. Just type in 269840 and read it.

FACT: The CEO of Toyota quit his position exactly two weeks after “SLUDGE POEM” was posted at this site!

WRITE A POEM- THEY’LL ALL KNOW HIM

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