- Report: #1517805
Complaint Review: Samsung manager: Evenson id 1928 -
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Author Not Confirmed
Why?
Samsung manager: Evenson id 1928
Dominican Republic
Phone:
18007267864
Web:
N/A
Categories:
Business Rating:
(1)
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Samsung manager: Evenson id 1928 BOUGHT FROM BEST BUY WITH 5 YR WARRENTY AND ECPIED BY 5 DAYS WHEN I REACHED OUT FOR ASSISTANCE. WAS ADVISED BY SAMSUNG WOULD CALL WITH SERVICE REPAIR SERVICE AND WOULD BE COVERED. UNBELIEVABLE. SAMSUNG HAS ALL THEIR "AS THEY CALL CUSTOMER SERVICE" OUTSIDE COUNTRY IN DOMINIAN REPLUBLIC.
BeLindy -case manager Elizabeth -customer service Marianna-customer service John-cust service Karen-cust service Chris-cust service Cherry-cust service Steve Kim- President with no corporate means of reaching this office in Richfield park, NJ ZHANG QIN CHEN -REGISTERED AGENT IMPORT/EXPORT REG IN KAISER OREGON BUT ADDRESS FOR AGENT IS CHINA BUSINESS REG#40034597 WITH OREGON GOV/AGENT #75788399 SAMSUNG DRYERS AND NO REPAIR SERVICE AVAILABLE.
Samsung does not stand behind their products which I found regarding their dryers. No one uses plastic "Idlers" except them and they do not have authorized service people available and will not support their products if not their authorized service reps. Make it impossible to get resolution and was lied to by at least 6 representatives they would cover the repair.
Then manager just says denied when done and I had been confirmed the max amt allowed and assurance of reimbusement. Service rep even talked with them at service date. They should be accountable for this scam they ruin the US as you cant even sue because a lawyer says they just keep turning over to make you go to court and give the run around.
Please read reviews before even thinking of buying a damsung product. Also the kicker: Best Buy and other app stores sell their appliances and yet NO .SERVICE REP IS AUTHORIZED TO WORK ON THEM IN OUR AREA...SO THEY WILL NOT REIMBUSE NOR CAN YOU FIND A REPAIR SERVICEMAN THAT WILL WORK ON THEM.
STILL UPSET ON THIS ATTITUDE OF NO ACCOUNTABILITY AND RUDENESS ON HOW THEY TREAT THEIR CUSTOMERS. THINK TWICE BEFORE EVEN THINKING OF BUYING SAMSUNG!!!YOU'VE BEEN WARNED.
