Complaint Review: Rustika cafe & bakery - Houston Texas

Before you accuse people of not reading your report, perhaps you should actually read what you wrote.  You are now saying that they are refusing to give you a gift card. However, that is NOT what you originally stated.

We were informed about her about no refund policy in reply to our request for cancellation and offered gift card.

Remember that statement? If not, you can review it right in YOUR original post.

As for the CDC, again thank you for proving the point. By July of 2021, you had been through "COVID" for well over a year. People had been throwing around the fear of the "Delta Variant" for a few months by July. I even remember recommendations to cancel celebrations and any trips due to it.  So between July 14th and July 17th in terms of COVID, there was nothing new that would have made you all of the sudden decide to cancel because of COVID.

I don't live under a rock, but it seems like you do.  You might want to visit https://www.cdc.gov/coronavirus/2019-ncov/covid-data/covidview/index.html and ready about the COVID cases.  You are welcome.

Again, did you read the whole thing or do you lack that ability also? Forget the refund, they are not even giving me a store credit....and that is clearly stated on their policy.  You guys that write rebutalls don't take the time to read the whole story and just respond, but whatever floats your boat buddy!

Thank you for your wonderful response! Did you read the whole thing or do you lack that ability....they are refusing to even give me a GIFT CARD...I am sorry that you think they can just keep all my money but I am not as rich as you, I can't afford a $764 loss just because they decide against a refund.

But thank you so much for your response! have a fabulous day!

Sorry but the COVID excuse only lasts so long.  You made your payment on the 14th of July, and 3 days later decided supposedly because of COVID to cancel.   Unless you are living under a rock, for you not to be aware of this when you made the order just a few days earlier is basically impossible.  

You made the "agreement" when you made your payment.  How you paid it or any sort of "fees" you were charged mean nothing because again...YOU paid them.  

Now, you didn't just type a bunch of random characters into your browser and come up with this site, or press 10 random numbers and get a hold of them by phone.  So you had every opportunity to look at their policies.  It took about 30 seconds on their site to find their policy about their refund policy.

1) Orders placed online via RustikaCafe.shop cancelled within 24 hours will be refunded in full, unless the order is for the following day. If the order is cancelled after 24 hours, in-store credit will be issued and no refund. 2) Please double check the delivery address before submitting. If it is an apartment, please make sure to type delivery instructions, gate code, etc. 3) If our driver is unable to deliver to the address provided, customer might incur an extra fee to re-deliver the cake.  4) For all other orders, including but not limited to; custom orders, catering orders, etc., there are no refunds, in-store credit only.

It appears that they are following their posted refund policy by offering you a gift card, meaning that you appear to have no valid claim.

What makes you think you are entitled to a refund? There is absolutely no law that requires sellers to give refunds just because you changed your mind. You breached whatever implied agreement you had by asking to cancel, so they don't owe you anything.

I seriously doubt a credit card company would let you get a refund, either. They don't just automatically give you money just because you are a whiny little brat. A gift card good for future use seems like a perfectly reasonable accommodation in this situation.