- Report: #1526516
Complaint Review: THE RUBY LANE GROUP -
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Author Not Confirmed
Why?
THE RUBY LANE GROUP
United States
Web:
https://www.rubylane.com/
Categories:
Business Rating:
(2)
Tell us has your experience with this business or person been good?
THE RUBY LANE GROUP THE RUBY LANE GROUP https://www.rubylane.com/ Tom Johnson: Founder, President & CEO, Ruby Lane, Inc Joel Roberts: Chief Technology Officer (CTO) Gisele Barrau-Freeman: Chief Marketing Officer (CMO) Palmer Pekarek-Greer: Chief Operating Officer (COO) Rob Spear: Chief Service Officer (CSO) Zenna Inness: Customer Support Supervisor Ruby lane is allowing sellers to resell items they purchased from artists. Elsewhere and not crediting the artist/
Rubylane is allowing sellers to list artist dolls, and dolls that were not made by them, they were mamde by other artists, these sellers on ruby lane are thieves, and buying dolls and othe else where and taking the credit for it, no crediting the artist. Whe you contact ruby lane there copywirte infrigement, they email you back with a bunch of nonsense and garble that you have to cointatc the seller, well i did, and the seller doesnt care a stitch, she was contaced by phone and ny email, and notifed she was reported, too often these theives are stealing from artists, whther they buy on etsy, ebay or another cource and reselling,
here is a example
this mary hersh/lydia hersh bought a doll on another venue from me, and they are reselling without giving credit to me, the artist
this link is the thieving seller that is reselling my art
she was confronted by phone and email, she gave some lame excuse and still hasnt changed the lisitng, ruby lane was contacted and still they give you the runnaround, they are not protecting artists rights, artists hould not have to jumpr through hoops to get ther eart protected, and when you sumbit proof like i did, that should be enough to remove the seller and or item on rubylane
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1 Updates & Rebuttals
Rob
San Francisco,United States
Process Explained by Ruby Lane Customer Support
#2UPDATE Employee
Tue, July 11, 2023
The person filing this claim of Ruby Lane allowing sellers to sell a specific type of doll is not sating the facts. The person contacted Ruby Lane, with a complaint that squarely falls within the scope of a DMCA complaint.
The process was clearly explained, twice. However, Ruby Lane never received the information formatted as needed to proceed with the claim. The information needed has to be filed exactly as described, otherwise the claim cannot be validated.
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Dear Xxxxxxx,
Please refer to the Ruby Lane Copyright Infringement Policy for specific directions regarding this matter.
Here is the link to the policy:
http://www.rubylane.com/ni/info/dmca.html
Thank you,
Ruby Lane
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They are still welcome to provide the requested information. If we receive a correctly filled complaint, we will take the necessary action.
Regards,
Rob Spear
Chief Service Officer
Ruby Lane, Inc.
