- Report: #365481
Complaint Review: Rocket Communications - ESBI Verizon - Bethesda Maryland
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Rocket Communications - ESBI Verizon
5010 Elsmere Place Bethesda, 20814 Maryland, U.S.A.
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Rocket Communications - ESBI Verizon Cheated by Rocket Communications ESBI Verizon Bethesda Maryland
I have three accounts with Verizon - cell, FIOS, and landline telephone.
My Verizon bills for June/July/August 2008 show a charge ($13.21) for "Enhanced Services" from a company called Rocket Communications. They are also known as ESBI. The charges are for FAX/Voicemail. I do not own a fax and have an anwering machine on my telephone so I have no need for either.
I never signed up for this service. Never.
I have called Verizon on six separate occasions in July and August 2008 to try to straighten this out. Each time they told l me that although the bill is from Verizon they cannot help me. Each time they told me to call Rocket Comminications/ESBI. I have contacted Rocket Commnications 10 times in July and August 2008. Each tinme they told me they will deactivate my account and refund all of the money they I have paid to them.
Rocket Communications have lied to me. They have continued to bill my account. They have returned $0.0 to me.
I am not happy about this situation and will continue taking action until this matter is resolved.
SM
bethesda, Maryland
U.S.A.
My Verizon bills for June/July/August 2008 show a charge ($13.21) for "Enhanced Services" from a company called Rocket Communications. They are also known as ESBI. The charges are for FAX/Voicemail. I do not own a fax and have an anwering machine on my telephone so I have no need for either.
I never signed up for this service. Never.
I have called Verizon on six separate occasions in July and August 2008 to try to straighten this out. Each time they told l me that although the bill is from Verizon they cannot help me. Each time they told me to call Rocket Comminications/ESBI. I have contacted Rocket Commnications 10 times in July and August 2008. Each tinme they told me they will deactivate my account and refund all of the money they I have paid to them.
Rocket Communications have lied to me. They have continued to bill my account. They have returned $0.0 to me.
I am not happy about this situation and will continue taking action until this matter is resolved.
SM
bethesda, Maryland
U.S.A.
1 Updates & Rebuttals
Rocketjon
San Francisco,California,
U.S.A.
Wrong Company...you want Rocket communications Services in Florida
#2Consumer Comment
Wed, March 04, 2009
Hi I work for Rocket Communications in SF and we have been getting alot of Angry calls....we are NOT the company billing you ....the company you really want is Rocket Communications Services in Florida or www.rocketvoicemail.com...thier number is 888-300-0549....
