Gloria
New York,#2UPDATE EX-employee responds
Mon, July 25, 2005
I was just wondering if, at the time of alterations, you were given a warranty? I worked at Macy's when I was in high school and this report took me back to those days when I had people try to return clothes that had become unsewn at the seams a bit. Clothes, LITERALLY, at least 3-5 years old!!!! Seriously people, at some point, you just HAVE TO buy new clothes..!!! I think consumers have mistaken good customer service with being given things for free... Clothes, no matter how expensive, are not meant to last forever.. I think if Rob-May loses a customer that still wants to reap rewards off of a purchase made 2 years ago, then theyre better off! At some point "customers" can actually be better described as liabilities....