- Report: #1197112
Complaint Review: Regus Regus Tuscany Michael Smith - Greenwood Village Colorado
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Author Not Confirmed
Why?
Regus Regus Tuscany Michael Smith
6312 South Fiddlers Green Greenwood Village, 80111 Colorado, USA
Phone:
720-550-4300
Web:
Regus.com
Categories:
Business Rating:
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Regus, Regus Tuscany Plaza, Michael Smith, Mgr I was told, by MIchael Smith, that when we decided to rent another office, we could forward our mail, using the US Postal Service, but that was a lie. Greenwood Village Colorado
In May 2014, I coalled Regus office space, to inquire about executive office products for my corporation. I spoke to Michael Smith, the manager of the Tuscany Plaza facility in Greenwood Village, CO. I had a wide range of questions, but one in particular. When we decided that we have grown to the point of justifying an office suite, will we be able to mail forward, using the US Postal Service, all of our mail to our new suites...
Mr. Smith and I decided to move forward, and I agreed to lease a virtual space in the bulding. We maintained our relationship for 6-7 months, then I decided that it was time to move into a larger suite. I went on line and performed a mail forward, so that there would be no delay in recieving my company's mail.
Over the last few weeks, one of my large clients and my staff performed a large monitary transaction, and before it could be caught, The envelope with our very large check, was mailed to our former suite. It was mailed on December 8, and we deligently checked the PO Box, where the mail was forwarded to. Today, December 22, I became aware of it, and called the vendor to confirm the mailing, then I called the former suite, and was told that I did have a pile of mail. In a very threatenening way, I was told that they would give me this mail, but every future piece would simply be return to sender.
I immediately went to the building, retrieved the mail, but there was no envelope from our client, with the huge check in it. I asked the untrained receptionist , "Why is there mail here, when I did a mail forward 7 weeks ago with the Postal Service... She plead stupidity. I asked for Mr Smith, and he was conveniently not available. I left a message for him to call me, but in three hours, no call. I called that location and a few others asking about mail forwarding...
Finally, I reached a manager at one of the branches. She explained to me that the Postal Service will not forward mail from an executive suite, and that it is the clients responsibility to inform all of their vendors of a new address.
This is the worst example of a scam that I have ever seen. Now, they will forward your mail, for an enormous cost; something like the postage plus 2.00 (or more) for each envelope or parcels are much higher.
I would have never placed the 20K plus check, that I will now never see, in jeopardy, without asking this simple detail. Please do not do business with these scam artists. To achieve a 5.00 billable product, they have evidentally returned my envelope with my very large check to my client. However it hasbeen nearly three weeks and they do not have it... So, we do not have it, they do not have it, and it has placed a needless strain on a very profitable client.
I will never allow any of my companies, or anyone that we come into contact with do business with these idiots.
