• Report:  #1497705

Complaint Review: Redwood Ford - Ukiah CA

Reported By:
Mongo - Ukiah, United States

Redwood Ford
1170 South State Street Ukiah, 95482 CA, United States
Tell us has your experience with this business or person been good? What's this?

I scheduled an appointment for an airbag recall and 50000 servicing.

i arrived at the appointment 15 minutes early, using the time to Armor All my convertible top. With 5 minutes to spare, I attempted to enter the building. A Service Advisor came out of the door quickly, telling me that they would be with me in a minute. 

I stood by my car, feet from the door, waiting. The same person then serviced three other cars which came after me. 

I called the dealership from my car. The operator assured me that someone would come out to help. I gave up and left.

I have managed service groups in several prominent companies. I don't recall any time where I ignored a customer as described.

Hours later, no contact from Redwood Ford management regarding my visit. I posted a negative Yelp review, and now, this review.

I have decided that since I can't get the recall done without multiple trips to Santa Rosa (60 miles one way), I guess I am going to sell the car and buy something else.


Read their Yelp reviews since Ukiah Ford sold to the new owner of Redwood Ford. The current Redwood Ford failures can be seen at their Yelp page. 

Buyer Beware.

1 Updates & Rebuttals


United States
At scheduled appointment, I was ignored

#2Author of original report

Thu, July 16, 2020

I arranged for a 1pm appointment. I showed up 15 mins early because I respect their time. Unknown that their is a "magic lane" that you need to be in to get service, since the signage is bad, I parked in a handicap stall near the service door. I showed up clean. Reasonable clothing. Masked. My car was freshly cleaned inside and out. I took the extra time to armor-all my car top. After I arrived, a car drove up into the magic lane; it got dealt with.

By this time it was 12:55pm. I started for the service door. A lady came out and said she would be right with me. So, I stood by the car waiting. Two other cars drove into the magic lane; they were serviced. A third drove up. At this point, I gave up and called the dealership from my phone. I expressed the above to the operator, and I suggested that I would reschedule the appointment when it would be more convenient to their service staff. I left about 2 minutes later.

I was okay with waiting my turn, however long that might have been. I wasn't okay with attempting to enter the service department, being told that the service advisor would be right with me, and then standing to watch several other cars come and get serviced.

No calls from the dealer's Service Manager. No concern whatsoever.

So, I will get the defective airbag upgrade done at some point, when I can manage to get the car to a dealer 60 miles away, and be able to part with it for 7-10 days, considering other service needed.

Another bad experience with a Ford dealer. Previously, I only owned Ford products. I purchased a lemon F-150, had to endure threats from the dealer, and months of frustration, rental cars, and unpleasant trips to the dealer. That did it for me for almost 30 years. I went to Toyota and never had any service-related issues whatsoever. In fact, when my engine blew, it was related to a recall and Toyota gave me a new engine. I purchased a used 2014 Mustang. Now, getting service appears to be the issue.

I will be selling the car and buying a new one; not a Ford.

Thanks Redwood Ford! You guys are aces!

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