• Report:  #1102725

Complaint Review: Ramada Inn - austin Tx. Texas

Reported By:
Randy - MERIDIAN, Idaho,

Ramada Inn
919 East Koenig Lane, Austin, TX. austin Tx., Texas, USA
1 (855) 499 0001
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We stayed in Austin Tx.

11/13/2013 11/15/2013


$229.06 for 2 nights


I went down for a breakfast at 9:40 AM on November 14. The breakfast was to last until 10:00 AM. There were no eggs in the serving container. I waited for several minutes for it to be refilled. In the meantime at least 4 other people came in and checked for eggs also. I finally asked the person running the breakfast if she would be refilling the eggs. She said “I am cleaning up and eggs take 8 minutes to prepare so there won't be any more eggs today.” I said, “the breakfast is suppose to last until 10:00 AM and it isn't 10:00 AM yet.” To which she said “sorry. You missed it.” I told the person at the front desk they needed someone more friendly to deal with the breakfast. He said “ok I'll tell someone,” but I heard nothing.

Finally I called Sam Wilson, the manager. He said the person that did the breakfast wouldn't be back until Monday so he would call me back after checking with her. When Monday came, she told the manager that I was lying. She said she offered to make eggs for me and I said “Never mind.” In a letter to me, Sam Wilson said he believed her instead of me and offered nothing to make matters better. I called Ramada Corporate office customer complaints and was told I would be called back after giving them until midnight that night to respond to me. Two days later with no return call, I called again. They said they would check into it and call me back. They did not call me, but Sam Wilson sent an email saying he was upset that I would call Ramada Headquarters and he had already sufficiently handled my concern. If I have any further problems call him and not Ramada.

Knowing I would get nothing from him but more slaps in the face, I called Ramada again. I reached Erin. She told me to call Sam Wilson. I said that was not getting results. Erin said she couldn't do anything for me. So I listed all the places that I would post this complaint and she suddenly agreed to check more and call me back. She called and left me a message to call her back. I have called back 3 times and have not been able to reach her. Today is November 26th and it has been 13 days since the incident.

Today I, Randy Lattimer, talked to Adeline at Wyndham resorts parent co. of Ramada Inns  on Nov. 27th 2013 at 1:00 PM and she said according to notes she found under our reference #  3170072   someone from Ramada Inns had already contacted me back and offered me a $20.00 voucher, which is another lie!

And we paid for 2 nights stay to get told we were liars! 

I had a return call from Rhonda at the office in South Dakota that said we are offering you a $20.00 voucher to shut up and quit bugging us. I feel I have been treated like trash and have had no satisfaction from a Company that calls it's paying guests liars. And since the money I pay to a Hotel is for the care I receive, I feel they stole from me because I paid and they did not supply and refused a refund. The worst hotel Ramada Inn I-35 Austin and the worst company “Wyndham Resort” ever. If you choose to stay there and deal with someone who feels you are just not worth their time, you will get what you deserve!!!

2 Updates & Rebuttals


This report had nothing to do with eggs

#2Author of original report

Thu, November 28, 2013

This report had nothing to do with getting or not getting eggs. It had to do with a disgusting attitude and slander. I miss breakfasts all the time because of late hours I keep. I have never filed a report about a hotel for not giving me breakfast. This report is to inform everyone interested that Ramada Inn Austin and it's owner Sam Wilson feel they can mistreat and slander a paying cutomer and have no consequence for that type of treatment. I have filed reports with trip advisor and other companies about how great my stays were at other hotels, even when mistakes were made or things weren't up to par, but simply because we got great treatment and customer service. So read the whole report and you will find that Wyndam and Ramada and MGR Sam Wilson are showing no concern for a paying customer and since one of us is just to small to worry about, they laugh off the need to do the right thing. You as a consumer may be on the wrong end of one of these issues someday and you will feel the sting of a big uncaring company's attitude. Until then, reports like this are sent as a warning that will hlp you avoid the same situation we were in.



#3Consumer Comment

Thu, November 28, 2013

 All that ridiculous ranting and raving because you missed the eggs one morning?

Do they actually guaranty in writing that you will indeed get eggs until exactly 10:00?

You sound like a customer from hell and I'm sure they won't miss you.


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