;
  • Report:  #621304

Complaint Review: PURRFECT AUTO SERVICE - Henderson Nevada

Reported By:
Karen - Las Vegas, Nevada, USA
Submitted:
Updated:

PURRFECT AUTO SERVICE
Valle Verde Henderson, 89014 Nevada, United States of America
Phone:
Web:
Categories:
Tell us has your experience with this business or person been good? What's this?
i believe i was rippod off by purrfect auto on Valle Verde and Sunset. i took my car in for a tune up and i was told first it would cost about 100.00 dollars to fix it. but then the final cost was 249.50 then i took the car home and after about 30 days it began doing the same thing again. so i called the store manage and he told me to bring the car back in. so the next day i took the car in and was told now that i needed the egr replaced which cost me another 250.00 he then called me while i was at work to let me know that i also had a oil leak and need two motor mounts replaced he stated that would cost another 400.00 so i let them repair it. Then just after 5 days now i am still having the same problem with my car. i called the manager today and once again he stated to bring the car in and he would see why it is still doing the same thing. so tommorow morning iam going to take the car in. Just to see what he has to say this time. I am sure i was ripped off. i would like to know what i can do about being ripped off. or who i need to contact. The total cost i paid to them was 918.97 and iam not sure they even replaced anything. i really need so advise on what to do. thank you Karen M.


4 Updates & Rebuttals

Ronny g

North hollywood,
California,
USA
Need more specific info..

#2Consumer Comment

Sat, July 10, 2010

Post the year, make and model of the vehicle, and describe the problem to the best of your ability. Leave out no detail.

I will see what I can do from there.


Karen

Las Vegas,
Nevada,
USA
Don't have anymore money, afraid to go back!

#3Author of original report

Fri, July 09, 2010

First of all, I don't have anymore money, so I can't just walk into another shop and pay hundreds of dollars to fix my car. It is obvious to me that Purrfect Auto didn't fix the problem with my car, so the $917 i have spent was a waist, money down the drain. The reason I went back 3 times is for my warranty, or at least i thought i had warranty. Instead, everytime i go back, they charged me more money and i keep having the same issues with my car. Now i read all the complaints about this company, but how can i get my money back. I really just want my car fixed.


Ronny g

North hollywood,
California,
USA
Correct..

#4Consumer Comment

Thu, July 08, 2010

As Robert stated, you need to find another shop. If this Purrfect auto keeps charging you for repairs and not fixing the problem you are getting ripped off, and allowing it to continue by going back time and again. If they are not willing at this point to fix it under warranty, be done with them. Ask around where you can find an honest competent mechanic, they are out there.

When you do find a better shop, bring all the receipts with you from Purrfect and have the new shop verify if the work was actually done and if parts were actually replaced. Also ask if the repairs they did were necessary.

If you were genuinly ripped off you may have some recourse and there are plenty of agencies to report them to. But the best thing to always try first, is to work it out with the shop. Sometimes they would rather give a refund, partial refund or work something out rather then deal with being reported everywhere. Just please for the love of Pete do not pay them anything more.


Robert

Ft Eustis,
Virginia,
U.S.A.
Huh?

#5Consumer Suggestion

Thu, July 08, 2010

They don't fix the problem the first time, so you go back. Okay.

They don't fix the problem the 2nd time, but you have them replace stuff not associated with the problem. Ummm okay.

Now you are going back again, presumably to spend even more money to not fix the problem, and you want to know what to do?

STOP GOING BACK TO THEM!!!!!!!!!!!!!

Insanity:Doing the same thing over and over again and expecting a different result.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//