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  • Report:  #157265

Complaint Review: Purrfect Auto Service 112 - Henderson Nevada

Reported By:
- henderson, Nevada,
Submitted:
Updated:

Purrfect Auto Service 112
10050 S,eastern Ave. Suite 301 Henderson, 89052 Nevada, U.S.A.
Phone:
702-914-2249
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Oh, how I hope other people will read this report before they have their car worked on at this purrfect auto store! I paid 800 dollars for a job that should have cost me no more than 500, which I found out after the fact of course.

In these times we rarely have time to actually look at reports like this and we would rather just be able to trust our fellow man with his knowledge and expertise in the area where we may need help, such as a mechanic. Well, HUTCH, is the name of the manager at this particular location, actually lied right to my face and told me I could "trust" him and that he was "being honest with me".

I'll try to keep this short and easy to read. I knew my car needed the all dreaded timing belt changed, and it is a costly repair as we all know. I was told over the phone that this repair would cost me roughly 497 dollars. Sounded fair to me, since most quotes I was getting were between 400 and 600. After he had the engine torn apart he told me that I was also going to have to replace the tensioner and pulley as well, whatever that is. He said "because you drove it 10,000 miles over the recomended mileage". He told me "the part will cost 216 dollars and I will not charge a penny more for labor because we have already taken the engine apart and it simply one bolt to put the new one on." Well, 216 dollars for a part sounded like alot to me, so I went down to have look at it myself. He had me on the spot and I finally got it out of him that the part was actually 196 but he had to make few bucks on the mark up. Something is sounding fishy to me at this point. HE IS STARTING TO LIE TO ME AND HOW MUCH OF THE REST OF THE STORY WAS A LIE!?

I've got my two kids with me and he has the engine torn apart and now he is telling me that the complete job is going to cost me 800 dollars. The pulley was going to be an additional 116 dollars which would not be marked up. I told him to put the car back together, that I did not trust him! Of course he tells me that he will have to charge me for all the labor. Well isn't that just handy. I've got two kids with me, ages 14 months and 3

1/2 years old, and he tell me "you can call the dealer, they will quote you the same price as me, 216 for the tensioner and 116 for the pulley, honestly, you can trust me." Now he's got me by the balls wouldn't you say. He is sure as hell not going to hand me the phone numbers for these companys to get the quotes on the parts. I tell him to go and finish the job because I'm not going to pay him to put the car back the way it was, esencially getting nothing done.

I make the calls when I get home and get the kids down for their naps and low and behold, I'm dealing with slime of the earth!!! For the 216 dollar part, cheyenne auto parts charges 63.95 (genuine dodge parts) and pickarts carquest auto parts charges 68.56 (genuine dodge parts) and another company, The Parts House, tells me " oh yeah, both peices are sold together for 144 dollars", and guess what? (genuine dodge parts). I call HUTCH to find out if the parts have been put in yet, and even though its only been an hour since I left, "oh yeah, it will be done in about half hour". I tell him the discrepincy (sp) in price and he tells me some b.s. about "them not being genuine dodge parts" or " they're after market parts", whatever jerk!

I'll end this story now, because I'm getting heated all over again! I get back to the shop and ask him what he is going to do to rectify this situation since I found out that he is robbing me blind. "NOTHING, YOU SIGNED FOR THE 800 DOLLAR AGREEMENT AND NOW YOU HAVE TO PAY IT!!!", "you don't like it, then I'll see you in court." I wish I had a case I could win in court, and these thieves count on the fact that most people do nothing about it, and you know what, they're right, because most honest people are too busy with their lives and don't have the time to deal with the wretched of the planet, cause you just bring us down!!! DON'T TAKE YOUR CAR HERE!!!

And one other thing, who is the wanna be beach boy posing as a shop manager, get real. My guess is that your keeping an eye on the $$$ coming in, what with the payment on that brand new mercedes slk500 you have. What comes around................ goes around "fellas"

chris

Henderson, Nevada
U.S.A.

Click here to read other Rip Off Reports on Purrfect Auto


12 Updates & Rebuttals

Michael

Henderson,
Nevada,
U.S.A.
You have not been ripped off

#2UPDATE Employee

Tue, January 10, 2006

Dear Chris, I've had the pleasure of working with Hutch for over 2 years now, and I have to say that he is the most honest and hard-working manager I've ever worked with in my career. He's a family man with children, a priest in his church on sundays and a great friend as a private person. I assure you that he didn't want to rip you off. He's just doing what his job is. His job is to take the shop's cost on parts and multiply it by 2.5 as a shop basic mark-up. This mark-up is lower in some other areas of Las Vegas. Then he gets the alldata labor estimating guide and multiplies the going shop rate (currently $65.00 at the Eastern store) by the required labor hours. The total amount of this parts and labor is what you as a customer has to pay if you authorize the work. I'm sure that if he asked you to replace the tensioner, it was a defective part. Also surely you wouldn't enjoy to pay another $500.00 to do the labor over again if your tensioner went out in 5000 miles. If you contact your local car dealer, they'll recommend the exact same procedure. It's called commonsense. We are very proud of our location at Eastern. It's been one of the most successful stores in 2005 in both car count, sales and customer service. If you have any problems with your vehicle Chris, I assure you that you have 100% warranty on all parts and labor, and you are more than welcome to contact Hutch at the shop. And by the way the Benz is a SLK320...


Michael

Henderson,
Nevada,
U.S.A.
You have not been ripped off

#3UPDATE Employee

Tue, January 10, 2006

Dear Chris, I've had the pleasure of working with Hutch for over 2 years now, and I have to say that he is the most honest and hard-working manager I've ever worked with in my career. He's a family man with children, a priest in his church on sundays and a great friend as a private person. I assure you that he didn't want to rip you off. He's just doing what his job is. His job is to take the shop's cost on parts and multiply it by 2.5 as a shop basic mark-up. This mark-up is lower in some other areas of Las Vegas. Then he gets the alldata labor estimating guide and multiplies the going shop rate (currently $65.00 at the Eastern store) by the required labor hours. The total amount of this parts and labor is what you as a customer has to pay if you authorize the work. I'm sure that if he asked you to replace the tensioner, it was a defective part. Also surely you wouldn't enjoy to pay another $500.00 to do the labor over again if your tensioner went out in 5000 miles. If you contact your local car dealer, they'll recommend the exact same procedure. It's called commonsense. We are very proud of our location at Eastern. It's been one of the most successful stores in 2005 in both car count, sales and customer service. If you have any problems with your vehicle Chris, I assure you that you have 100% warranty on all parts and labor, and you are more than welcome to contact Hutch at the shop. And by the way the Benz is a SLK320...


Michael

Henderson,
Nevada,
U.S.A.
You have not been ripped off

#4UPDATE Employee

Tue, January 10, 2006

Dear Chris, I've had the pleasure of working with Hutch for over 2 years now, and I have to say that he is the most honest and hard-working manager I've ever worked with in my career. He's a family man with children, a priest in his church on sundays and a great friend as a private person. I assure you that he didn't want to rip you off. He's just doing what his job is. His job is to take the shop's cost on parts and multiply it by 2.5 as a shop basic mark-up. This mark-up is lower in some other areas of Las Vegas. Then he gets the alldata labor estimating guide and multiplies the going shop rate (currently $65.00 at the Eastern store) by the required labor hours. The total amount of this parts and labor is what you as a customer has to pay if you authorize the work. I'm sure that if he asked you to replace the tensioner, it was a defective part. Also surely you wouldn't enjoy to pay another $500.00 to do the labor over again if your tensioner went out in 5000 miles. If you contact your local car dealer, they'll recommend the exact same procedure. It's called commonsense. We are very proud of our location at Eastern. It's been one of the most successful stores in 2005 in both car count, sales and customer service. If you have any problems with your vehicle Chris, I assure you that you have 100% warranty on all parts and labor, and you are more than welcome to contact Hutch at the shop. And by the way the Benz is a SLK320...


Chris

Henderson,
Nevada,
U.S.A.
confirmation

#5Author of original report

Fri, October 07, 2005

To Robert in Florida, I thank you for confirming what I thought I was ripped off for, $300 dollars. No they did not replace the water pump, nor did they even recomend it. Thay were most likely waiting for me to come back in for my next oil change and then conveniently remind me that the water pump needed to be replaced. PS. I saw a lot of elderly people in that shop. Please DO NOT let your grandparents or anybody else that you know, take their vehicles to the henderson purrfect auto store at eastern and st. rose parkway.


Robert

Jacksonville,
Florida,
U.S.A.
The shop zapped you for about $300

#6Consumer Comment

Thu, October 06, 2005

If they replaced the water pump as they should have, the job at my shop would have ran about $650. Without the pump, $500. The tensioner assembly has the pulley attached to it from the box, and the other idler almost never wears out. The tensioner doesn't wear out either, but some shops replace them just "because". They either took you for a little, or alot. The real question is "did they do it correctly"? If they did, learn from this. But please, everyone needs to stop thinking the price you can by junk from AutoZone, is the same price you are going to pay a shop that uses a good part.


Chris

Henderson,
Nevada,
U.S.A.
who is being paid, by purrfect rip-off, in hawaii?

#7Consumer Comment

Thu, October 06, 2005

YO, HAWAII DUDE!!! DID I FORGET TO MENTION THAT THOSE WERE THE PRICES THAT I WAS QUOTED OVER THE PHONE AS A CONSUMER, NOT THE PRICES THAT PURRFECT RIP-OFF PAID FOR THEM, BEING A WHOLESALER AND ALL. OH YEAH, I DID MENTION THAT DIDN'T I! Hopefully consumers are following all of the B.S. I'm being fed, because anybody with half a brain would realize they need to take their vehicle to an HONEST auto shop. I just remembered that the beach boy wanna-be is probably from hawaii, could you possibly be his lover?! calm in henderson ps. consumers, do not take your vehicles to purrfect rip-off and don't let any of your "loved" ones take their vehicles there either!!!


Marc

Makaha,
Hawaii,
U.S.A.
Sounds about right to me

#8Consumer Suggestion

Thu, October 06, 2005

Robert has it exactly right. The shop has to make money on the parts, or close his shop down. The usual mark up for parts in my area is 100%. Would you complain that your favorite steak house charges %50 to serve you a $5 steak? Of course not. It looks to me like the shop did the repair correctly, did they change the water pump too? I never change "just the belt." I'd send you on to another shop first. That's because you will be back in a month or two paying for it all over again, saying I'd ripped you off the first time. And if that happened, you'd be banned thereafter. My advice is to find a good mechanic, trust him to take care of your car, and don't gripe about what he charges. You'll come out ahead that way, and he won't be dreading talking to you, rushing you out the door, or sending you to the competition so they'll have to deal with you. Believe me, there are customers that are so bad we avoid them as if they're carrying the plague.


Marc

Makaha,
Hawaii,
U.S.A.
Sounds about right to me

#9Consumer Suggestion

Thu, October 06, 2005

Robert has it exactly right. The shop has to make money on the parts, or close his shop down. The usual mark up for parts in my area is 100%. Would you complain that your favorite steak house charges %50 to serve you a $5 steak? Of course not. It looks to me like the shop did the repair correctly, did they change the water pump too? I never change "just the belt." I'd send you on to another shop first. That's because you will be back in a month or two paying for it all over again, saying I'd ripped you off the first time. And if that happened, you'd be banned thereafter. My advice is to find a good mechanic, trust him to take care of your car, and don't gripe about what he charges. You'll come out ahead that way, and he won't be dreading talking to you, rushing you out the door, or sending you to the competition so they'll have to deal with you. Believe me, there are customers that are so bad we avoid them as if they're carrying the plague.


Marc

Makaha,
Hawaii,
U.S.A.
Sounds about right to me

#10Consumer Suggestion

Thu, October 06, 2005

Robert has it exactly right. The shop has to make money on the parts, or close his shop down. The usual mark up for parts in my area is 100%. Would you complain that your favorite steak house charges %50 to serve you a $5 steak? Of course not. It looks to me like the shop did the repair correctly, did they change the water pump too? I never change "just the belt." I'd send you on to another shop first. That's because you will be back in a month or two paying for it all over again, saying I'd ripped you off the first time. And if that happened, you'd be banned thereafter. My advice is to find a good mechanic, trust him to take care of your car, and don't gripe about what he charges. You'll come out ahead that way, and he won't be dreading talking to you, rushing you out the door, or sending you to the competition so they'll have to deal with you. Believe me, there are customers that are so bad we avoid them as if they're carrying the plague.


Marc

Makaha,
Hawaii,
U.S.A.
Sounds about right to me

#11Consumer Suggestion

Thu, October 06, 2005

Robert has it exactly right. The shop has to make money on the parts, or close his shop down. The usual mark up for parts in my area is 100%. Would you complain that your favorite steak house charges %50 to serve you a $5 steak? Of course not. It looks to me like the shop did the repair correctly, did they change the water pump too? I never change "just the belt." I'd send you on to another shop first. That's because you will be back in a month or two paying for it all over again, saying I'd ripped you off the first time. And if that happened, you'd be banned thereafter. My advice is to find a good mechanic, trust him to take care of your car, and don't gripe about what he charges. You'll come out ahead that way, and he won't be dreading talking to you, rushing you out the door, or sending you to the competition so they'll have to deal with you. Believe me, there are customers that are so bad we avoid them as if they're carrying the plague.


Chris

henderson,
Nevada,
U.S.A.
YOU WANT SPECIFICS?

#12Author of original report

Sat, October 01, 2005

HERE ARE SOME NUMBERS FOR YOU... 1999 DODGE INTREPID ES CHAPMAN DODGE: $144.00 TIMING BELT TENSIONER $ 56.00 PULLEY ( GENUINE DODGE PARTS ) NOW, THESE WERE THE PRICES THAT I WAS QUOTED OVER THE PHONE, MIND YOU THAT I AM NOT AN AUTOSHOP AND DO NOT GET AUTOSHOP PRICING. PURRFECT "RIP-OFF" AUTO PRICING: $216.00 TIMING BELT TENSIONER $116.00 PULLEY MY QUESTION IS, HOW MUCH DID PURRFECT ACTUALLY PAY FOR THESE PARTS? 100% OR MORE MARK UP ON A PART IS A PURRFECT EXAMPLE OF A COMPANY THAT I WILL NEVER DO BUSINESS WITH AGAIN AND NEITHER SHOULD ANY OTHER CONSUMER!!! CHOW FOR NOW CALM IN HENDERSON PS. TO CONSUMERS, I WAS ALREADY PAYING LABOR FOR A TIMING BELT REPLACEMENT, SO DON'T THINK THAT COST OF LABOR NEEDED TO BE ADDED IN, BECAUSE I WAS ALREADY PAYING TO HAVE THE ENGINE TORN APART.


Robert

Jacksonville,
Florida,
U.S.A.
Calm down Chris

#13Consumer Comment

Fri, September 16, 2005

I won't bother with much in your post, just the basics. Without knowing year, make, and model, nobody can offer any real assistance. These are the 3 most important things involved with ANY repair. First, ALL shops mark up the parts. It's a business. The dealership marks them up too. If the part "lists" for $216, that is the minimum that the repair shop will sell it for. The repair shop is not going to sell the part to you for the same price they paid. Why should they? They are taking ALL of the risk. Parts pay for the shop, labor pays for labor. That is how this business works. Parts mark-up pays for all of the bills, including WARRANTY work. I will assume the pulley you mention is the one attached to the tensioner assembly. It comes with the tensioner on some, and doesn't on others. The manuals all recommend replacing the tensioner and pulleys when the timing belt(s) is replaced. I don't bother unless it is abviously bad. I think I've replaced 2 in the last 10 years. Second, the only place you will find "genuine Dodge parts" is the Dodge dealer. Carquest gets their parts from Balkamp among others, just like NAPA. In fact, CQ and NAPA use the same part numbers on just about all of their lines. Here's a shock to most people...even the parts store marked up the price. The list price is different on all parts depending upon where you live and where your distribution center is. The list price on a part in New York NY is much higher than it is in Jackson MS. If I order a part from NAPA, and they have to get it from a competing store, NAPA will get a discount from that other store, and MARK UP the price before selling it to me. The price I will end up PAYING is going to be higher than what I would have paid originally, and may even be higher than the list price I would have sold it at. It's a business. Third, you may have been ripped off by Purrfect, who knows without providing accurate details? Please provide Y,M,M, and engine details, and I will be glad to give you an estimate for the repair. Include the going labor rate for your area.

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