- Report: #1514655
Complaint Review: Public Storage - Washington DC
Reported By:
Deatrice -
Washington, DC, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Public Storage
1618 Bladensburg Rd NE Washington, 20002 DC, United States
Phone:
8666875396
Web:
https://www.publicstorage.com/
Categories:
Business Rating:
(0)
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Public Storage RIPS OFF - REFUSE TO REIMBURSE FOR UNUSED STORAGE SPACE - $1 MOVE IN IS A LIE Washington DC
I rented space from Public Storage on 10/25/21. On 10/26/21, I cancelled it. I have never gone to get the key nor put anything in the space before closing it at 1618 Bladensburg Rd NE, Washington, DC 20002. For 60 days I got the run around by Public Storage where at one point that said that they sent me 2 refunds (and I only got one for $30.92). I was told that the second refund was sent but I never got it. I have talked to more than 8 reps and made numerous calls to their corporate office and never getting anyone to call me back.
After calling today 12/23/21, I was told by a ne4w rep that Public Storage is keeping my money for the first 30 days even though, I never come to the place to pick up the key nor put anything in their storage. Also, that $1 moves you in is a lie too because they charged me for 30 days so the $1 move in did not happen.
Now Public Storage is saying that the $186.00 I spent on the storage space it is non-refundable. I was told this after calling Public Storage for 60 days where their reps had hung up on me, transferred me to multiple places just to avoid me so Public Storage can cheat me out of my money. Now Public Storage is saying that it is their policy to keep the first month payment regardless that I cancelled the space 1 day after purchasing the space.\\ This is not right, and the people need to know about Public Storage and their policies.
