- Report: #227439
Complaint Review: PrivacyGuard Credit Alert - Trumbull Connecticut
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Author Confirmed
Why?
PrivacyGuard Credit Alert
40 Oakview Drive, Trumbull, 06611 Connecticut, U.S.A.
Phone:
888-289-6318
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
PrivacyGuard Credit Alert completely secretive no correspondence ever by any means ignores member cancellations Trumbull Connecticut
May 2003, offered 2 month free trial membership (through AOL). I then cancelled. There wasn't any response, not an e-mail EVER, not a phone call EVER, not one single piece of mail EVER. I believed that I was no longer registered-that I was cancelled since I NEVER again heard from them.
Unknown to me, SECRETIVE PrivacyGuard was taking $8.00 per month from us. In June, 2005 our family moved. We no longer used AOL service AT ALL!! Well to our surprise we recieved a piece of mail (Dec. 26, 2006) from PrivacyGuard! The address was our current one, so obviously they kept track of us - SECRETIVELY! It was to alert us that as of Jan.2007 member FEES will now be processed directly by TRILEGIANT instead of AOL!
Surprisingly there was a phone number. I called and found the information I mentioned of being charged the $8.00 fee monthly. I was stern. I said that I wanted immediate cancellation and a TOTAL & COMPLETE REFUND.I had first been charged in July 2003 because remember May & June were the 2 month free trial.
The representative actually tried to push me into other offers,one for $20.00. I said I want nothing to do with anything they offer - I want my money or I will have to take it further. she told me to take a few days to think about all the benefits they offer. I angrily told her that if I knew I had this membership still active wouldn't I have used a benefit or two at least once? Common Sense!!!
She then offered a refund of $9.00 !! On and on it went. She said she cancelled the account-I hope so!!! And if I wanted to dispute for my refunded RIP-OFF I would have to put it in writing and I was given a different address which is as follows:
Attention: Support Services
P.O. Box 6100
Westerville, Ohio
43086
This INSISTANT company will be a problem I'm sure. They owe me $336.00 WITH INTEREST - A membership lets itself be known but this was deliberately quiet theft. Interest is fair!!!
Cindy
ESCONDIDO, California
U.S.A.
Unknown to me, SECRETIVE PrivacyGuard was taking $8.00 per month from us. In June, 2005 our family moved. We no longer used AOL service AT ALL!! Well to our surprise we recieved a piece of mail (Dec. 26, 2006) from PrivacyGuard! The address was our current one, so obviously they kept track of us - SECRETIVELY! It was to alert us that as of Jan.2007 member FEES will now be processed directly by TRILEGIANT instead of AOL!
Surprisingly there was a phone number. I called and found the information I mentioned of being charged the $8.00 fee monthly. I was stern. I said that I wanted immediate cancellation and a TOTAL & COMPLETE REFUND.I had first been charged in July 2003 because remember May & June were the 2 month free trial.
The representative actually tried to push me into other offers,one for $20.00. I said I want nothing to do with anything they offer - I want my money or I will have to take it further. she told me to take a few days to think about all the benefits they offer. I angrily told her that if I knew I had this membership still active wouldn't I have used a benefit or two at least once? Common Sense!!!
She then offered a refund of $9.00 !! On and on it went. She said she cancelled the account-I hope so!!! And if I wanted to dispute for my refunded RIP-OFF I would have to put it in writing and I was given a different address which is as follows:
Attention: Support Services
P.O. Box 6100
Westerville, Ohio
43086
This INSISTANT company will be a problem I'm sure. They owe me $336.00 WITH INTEREST - A membership lets itself be known but this was deliberately quiet theft. Interest is fair!!!
Cindy
ESCONDIDO, California
U.S.A.
