Complaint Review: Priceshuffle.com - Internet

I just happened to be reading an article on AOL News, where there was an article on the page on "How to save big bucks when shopping online".  Knowing for a fact how many times I've been screwed before, I was doing my research on these "penny auction sites", with X-Mas coming and all.  In the "Channel 4 News" article, it walked you through the whole process of her experience.   http://channel4newstoday.com/indexpscar.html?t202id=9103033&t202kw=198917

So, I proceeded to sign up with the free promo code, shuffle100, to receive, 100 free bids.  I enter my personal information, and credit card information, but when I go to apply the promo code, it shoots up a whole new screen, BAM! BAM!, and you have to enter all of the contact information over again!  Here's where the optical illusion comes into play.  While the screen is disappearing, and reappearing, to the left, it gives you 3 options, at least that's what the reply from their customer support stated, but I honestly NEVER saw it!

I press continue, and it shows I now have 400 bids...hmmmm?  I was just looking for the 100, and I assumed the credit card info. was for future purchases.  Well, they debited my card $149.75, & somewhere in all of that, I purchased that??? 

I contacted the site, through their customer service #, and ole John, operator#18 explained to me that it was on the left side of the screen, not only once, but twice.  I did read the terms and agreements section, TWICE, & I didn't see anywhere in there where they were going to take my money.  He stated that I had a better chance of asking for a partial refund, so in fairness, that's what I did.

I asked them to keep $50.00 and give me back the $100.00.  I was still willing to do business with their company @ this point.  Keep in mind, I'm a 38yr. old, single mother of 2 teenagers, on Social Security because I'm disabled.  I let them know that also.  That's all the money that I had until the 3rd of next month. 

They informed me that it stated the fee in a certain portion of the terms, and I've re-read them 3 and 4 times.  I've printed everything out, before they have a chance to change it.

What's happened to customer service?  What's happened to decency? Integrity anyone? 

So, at this point, I've returned their e-mail, once more asking for a refund. 

When I did go back into the history on my computer, that same "Channel 4" website had a different ad on for Quibids.com.  The lady on the picture was the same!  So it was all just a dang scam.  No one really did this themselves, and where it said advertisement at the very top of the page, where they usually have all the stuff you don't click on anyways, I just didn't pay attention to.

With the slight disappearing act here and there, and the false sense of security the sweet lady presented, man, I think I'm screwed.

 

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280