- Report: #1491023
Complaint Review: Priceline.com -
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Author Confirmed
Why?
Priceline.com
United States
Phone:
1-800-774-2354
Web:
www.priceline.com
Categories:
Business Rating:
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Priceline.com Priceline all about the money. Booked me into a 3 star dump, no refunds
I usually can rely on Priceline to find me the best deals on hotels, but they scammed me this time.
Priceline system offered me an Express deal in Vestal, N.Y. at a 3 star hotel for a very reasonable price. Express deals are booked blind - you don't know the hotel until you've booked and paid. But the system hinted that I've stayed there before.
Great. I've stayed at two hotels in Vestal. A Hampton Inn which is a gorgeous property, and a Quality Inn which was VERY much less than stellar and my wife made me swear never to book her into such a place again. I made a calculated decision. You guessed it, the booking turned out to be the Quality Inn which is most definitely NOT a 3 star property =misleading advertising. Strike One.
Contacted Priceline immediately to cancel. I can't take my wife for her birthday surprise to a low end hotel. The agent hummed and hawed and said I need to call their Flight Reservation department to discuss the booking. We aren't flying anywhere, but OK. Strike Two.
Long story short, no cancellations allowed. You're stuck with your booking, no mercy. Strike Three and I'm out cuz I'm certainly not staying in that hotel even if you pay me. Priceline definitely not customer oriented.
But the good news is I booked a room at the Hampton anyway and looking forward to our stay there, but no thanks to the folks at Priceline.
2 Updates & Rebuttals
Momo
United StatesPriceline and ALL The Others Are WORTHLESS.
#2Consumer Comment
Wed, January 29, 2020
Why are you wasting the money with these third party places? They cannot do anything you can't do!
Robert
Irvine,California,
United States
Not a RipOff
#3Consumer Comment
Wed, January 29, 2020
In your narrative you stated they hinted you stayed there before and they mentioned it was a 3-Star hotel. By your own narrative you admit you had stayed there before, so that was not misleading. Their rating also shows it being a 3-Star hotel based on their guidelines. Again not misleading. In fact in looking at the ratings of the QI on about half-dozen other major sites and with the exception of Y**p which had it at a 2.5, every site listed it as a 4 Star hotel.
You also knew you couldn't cancel, so there is no RipOff there by them not cancelling.
You said it yourself, you took a "Calculated Risk" (50% chance) and got the one you didn't want. Sometimes you take a risk and win, sometimes you lose. It doesn't make it a RipOff.
Quality Inn which is most definitely NOT a 3 star property =misleading advertising.
- This is your problem. There is no "Standard" for ratings, so as pointed out many sites had it as a 4-Star hotel. What you think a "3-Star" should mean has no bearing on this. Next time if you have to have a specific hotel...book with that hotel directly not "blind".
