- Report: #1452409
Complaint Review: Priceline.com -
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Author Confirmed
Why?
Priceline.com
United States
Web:
www.priceline.com
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Priceline.com and Hertz car rental did not honor contract made at
Booked a car rental from the Dublin Airport through Priceline with Dollar car rental. Once in Dublin, found that the rental would be handled by Thrifty and billed by Hertz.
Priceline contract was for 134 euro plus add-ons. Hertz billed me 341 euro plus add-ons. I signed for and am not objecting to the add-ons but did object to the 207 euro increase in base price (plus additional tax). Thrifty and Hertz refused to honor the contract I had thru Priceline.com.
Filed a complaint with Priceline. The original person I talked to at Priceline said this was clearly a case of over charging. However, when I received the final response from Priceline, they sided with Hertz saying only that the bill was correct.
Obviously, Priceline doesn't stand behind their contracts with their customers. From now on I will book directly with the provider - but definitely not Hertz!
